Regional Facilities Manager
| Posting date: | 15 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | B37 7ES |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78962 |
Summary
Job Overview
-Responsible for up to 26 High Street Retail Stores for all FM Hard Services
-The Proactive ownership of the client CAFM System and the quality and the delivery of PPMs and Reactive Works within the retail outlets you control.
-Analysis of Client CAFM data looking at outstanding work orders and management of these working with Help Desk and Planners.
-The management of the Customer Relationship across all stores under your geographical area of management
-Analysing KPI data to identify issues, trends and improvement opportunities on all works
-Carry out Audits and engaging / developing customer relationships with Management team and area Managers with a requirement of visiting all stores within 8-week period.
-Attend Client Meetings documenting and explaining performance and compliance targets.
-
Main Duties
-Health & Safety Compliance & Quality Assurance Management - Site Audits, Compliance Reviews, assist in any Investigations with internal and external QHSE and follow up on EHS audit findings relating to FM.
-Leadership & Management -Demonstrate strong leadership capabilities at all times, excellent organisation, time management, procedure and process management.
-Identification of improvements and efficiencies on plant and equipment and help build the life cycle assets.
-Ensure proactive management and drive to reduce reactive work orders with high levels of First Time Fix and ensuring a strong partnership exists with the Help Desk.
-Management of Supply Chain - Proactively manage Self-Deliver Team and Subcontractors and there performance working with supply chain management.
-Monitoring all contract budgets, focus on meeting budget and controlling and approving costs through the quotes team and directly dealing with the client expectations and monitor KPI for turnaround.
-Have a good understanding of the P&L utilising reports and efficient team management.
-Excellent Customer Relationship - Develop strong relationships with all of your stores ensuring escalations reach you first, develop trust and high levels of communication at all times.
-Planning - Support the Helpdesk Agents in ensuring that the monthly PPM plans are accurate and maximised for excellent utilisation of the engineers and support any escalations.
-To be flexible and undertake other duties to accommodate operational requirements.
-Attend FM Handover to sign off and manage new equipment and manage the asset register.
-Working closely with SME's on Lifecycle across all service lines on building the Budgets
Person Specification
-Relevant technical qualifications
-Able to demonstrate experience in FM industries.
-Demonstrate experience of direct Management of internal and external supply chain
-Organising and job planning.
-Determined to own problems to solution.
-Create and work within a strong team environment.
-Demonstrate the ability to understand and evaluate quotations.
-A good understanding of Customer Service Levels and Key Performance Indicators
-Commercially aware.
-Ability to work on own initiative, to a high level of accuracy and meet deadlines.
-Strong communication and IT skills, Power Point, and Ostara, Excell, etc
-Strong people management leadership and Influencing Skills
-Good decision maker
-Passion for customer service and experience of developing strong relationships with customers.
-Responsible for up to 26 High Street Retail Stores for all FM Hard Services
-The Proactive ownership of the client CAFM System and the quality and the delivery of PPMs and Reactive Works within the retail outlets you control.
-Analysis of Client CAFM data looking at outstanding work orders and management of these working with Help Desk and Planners.
-The management of the Customer Relationship across all stores under your geographical area of management
-Analysing KPI data to identify issues, trends and improvement opportunities on all works
-Carry out Audits and engaging / developing customer relationships with Management team and area Managers with a requirement of visiting all stores within 8-week period.
-Attend Client Meetings documenting and explaining performance and compliance targets.
-
Main Duties
-Health & Safety Compliance & Quality Assurance Management - Site Audits, Compliance Reviews, assist in any Investigations with internal and external QHSE and follow up on EHS audit findings relating to FM.
-Leadership & Management -Demonstrate strong leadership capabilities at all times, excellent organisation, time management, procedure and process management.
-Identification of improvements and efficiencies on plant and equipment and help build the life cycle assets.
-Ensure proactive management and drive to reduce reactive work orders with high levels of First Time Fix and ensuring a strong partnership exists with the Help Desk.
-Management of Supply Chain - Proactively manage Self-Deliver Team and Subcontractors and there performance working with supply chain management.
-Monitoring all contract budgets, focus on meeting budget and controlling and approving costs through the quotes team and directly dealing with the client expectations and monitor KPI for turnaround.
-Have a good understanding of the P&L utilising reports and efficient team management.
-Excellent Customer Relationship - Develop strong relationships with all of your stores ensuring escalations reach you first, develop trust and high levels of communication at all times.
-Planning - Support the Helpdesk Agents in ensuring that the monthly PPM plans are accurate and maximised for excellent utilisation of the engineers and support any escalations.
-To be flexible and undertake other duties to accommodate operational requirements.
-Attend FM Handover to sign off and manage new equipment and manage the asset register.
-Working closely with SME's on Lifecycle across all service lines on building the Budgets
Person Specification
-Relevant technical qualifications
-Able to demonstrate experience in FM industries.
-Demonstrate experience of direct Management of internal and external supply chain
-Organising and job planning.
-Determined to own problems to solution.
-Create and work within a strong team environment.
-Demonstrate the ability to understand and evaluate quotations.
-A good understanding of Customer Service Levels and Key Performance Indicators
-Commercially aware.
-Ability to work on own initiative, to a high level of accuracy and meet deadlines.
-Strong communication and IT skills, Power Point, and Ostara, Excell, etc
-Strong people management leadership and Influencing Skills
-Good decision maker
-Passion for customer service and experience of developing strong relationships with customers.