Customer Services Officer
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £26,901 to £29,305 per year |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Maldon, Essex |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Maldon District Council |
| Job type: | Permanent |
| Job reference: | MDC001885 |
Summary
Description
If you love working with customers in a fast-paced environment that offers a diverse environment where no day is the same; this role could be for you!
Customers are at the heart of everything we do at Maldon District Council. These roles are at the centre of the organisation and you will assist in providing a front-line response to customer enquiries and play an integral part in the consistent delivery of a reliable and professional service.
In these roles you will assist in the day-to-day completion of the team workload to achieve high performance, with a customer centric focus. With a strong customer focus and “right first time” approach to service delivery you will inspire and champion the council’s Customer Strategy and help to deliver our programme of transformation.
To succeed these roles, we need you to be able to demonstrate good communication and organisational skills and enjoy working in a busy environment. You should be able to use IT systems and have a good academic background.
About this role
You will be required to respond to a wide range of queries from customers and residents regarding waste, planning and environmental issues using our CRM system, telephone and written correspondence. We are looking for someone that is be enthusiastic with a flexible approach and has plenty of experience dealing with customers.
The successful candidate will be confident using IT equipment and packages competently and able to undertake general administrative work. A knowledge of the Council, its’ functions and the district would be an advantage but is not essential to succeed.
Please note this role will be subject to a Basic DBS Check
For an informal discussion about this position
For more information or an informal discussion, please contact Jo Bratt on 01621 854477 or email joanne.bratt@maldon.gov.uk and read and download the Job Description.
If you love working with customers in a fast-paced environment that offers a diverse environment where no day is the same; this role could be for you!
Customers are at the heart of everything we do at Maldon District Council. These roles are at the centre of the organisation and you will assist in providing a front-line response to customer enquiries and play an integral part in the consistent delivery of a reliable and professional service.
In these roles you will assist in the day-to-day completion of the team workload to achieve high performance, with a customer centric focus. With a strong customer focus and “right first time” approach to service delivery you will inspire and champion the council’s Customer Strategy and help to deliver our programme of transformation.
To succeed these roles, we need you to be able to demonstrate good communication and organisational skills and enjoy working in a busy environment. You should be able to use IT systems and have a good academic background.
About this role
You will be required to respond to a wide range of queries from customers and residents regarding waste, planning and environmental issues using our CRM system, telephone and written correspondence. We are looking for someone that is be enthusiastic with a flexible approach and has plenty of experience dealing with customers.
The successful candidate will be confident using IT equipment and packages competently and able to undertake general administrative work. A knowledge of the Council, its’ functions and the district would be an advantage but is not essential to succeed.
Please note this role will be subject to a Basic DBS Check
For an informal discussion about this position
For more information or an informal discussion, please contact Jo Bratt on 01621 854477 or email joanne.bratt@maldon.gov.uk and read and download the Job Description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.