Care Navigator
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £13.00 per hour |
| Additional salary information: | £13.00 an hour |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Manchester, M15 6PR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1105-25-0002 |
Summary
The Care Navigator is a key member of the general practice team, acting as the first point of contact for patients. They are responsible for efficiently navigating patients to the most appropriate service or healthcare professional using clinical triage protocols. The role supports the Total Triage model, ensuring that all patient requests are handled safely, promptly, and effectively, whether made via telephone, online systems, or in person. In addition, the Care Navigator provides comprehensive administrative support to ensure smooth day-to-day practice operations. Key Responsibilities The following are the core duties of the Care Navigator. Duties may vary depending on workload, staffing levels, and individual training.Patient Navigation & Front Desk Signpost patients to the appropriate healthcare professional, service, or self-care resource based on clinical protocols. Process and manage all in-person, telephone, and online (e.g., Accurx) appointment requests. Respond to general patient queries, offering appropriate advice or redirecting as needed. Support the Total Triage process by gathering relevant information and navigating accordingly. Ensure all patient interactions are documented accurately and confidentially. Administrative & Clerical Duties Maintain and monitor the appointment system. Manage new and temporary patient registrations, ensuring accurate data entry. Handle incoming and outgoing correspondence, including emails and mail. Input and code clinical data and documentation onto EMIS, Docman &Accurx Scan and upload patient documents, ensuring correct clinical coding. Direct Subject Access Requests (SAR), insurance, DVLA, and solicitor correspondence to the admin team. Perform photocopying and general clerical tasks as required. Carry out system searches and support audit activities. Reception Area & Environment Maintain a clean, tidy, and well-organised reception and waiting area. Update noticeboards and display promotional materials as directed by the health promotion lead. Monitor and restock forms and information leaflets in the reception area. Follow opening and closing procedures in line with the practice rota. Communication & Collaboration Initiate and respond to communication from patients, staff, and external agencies. Liaise effectively with clinical staff, the Patient Services Team, and external services (e.g., hospitals, community teams). Attend staff meetings, contribute ideas, and take meeting minutes when required. Provide cover for colleagues during absences and assist in rota planning for breaks and out-of-hours. Training & Development Undertake all mandatory training and practice induction programmes. Keep training up to date and attend refresher courses as required. Participate in annual appraisals and regular one-to-one reviews with management. Support new staff and participate in peer training when appropriate. Other Duties Retrieve medical records and assist with insurance and medical report requests. Contribute to public health campaigns (e.g., flu clinics) by supporting with logistics or patient engagement. Support the Patient Participation Group and related patient engagement activities.