Housing Support Worker
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | Positive Housing Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Positive Housing aims to provide supported accommodation and support to disadvantaged citizens right across Birmingham and the Midlands.
Our residents come from Mental Health, Homelessness, Addiction, Ex-Offender and Ex-Services backgrounds. As such they can have lived, and may be living chaotic lifestyles, with a complex set of barriers that may be holding them back from "getting it all sorted".
Our job is to build trust and deliver support to enable each of our citizens to start their own process of progression towards independence. The journey may be long for some and may incur delays and hiccups along the way, however with a supportive, on occasions with a robust approach we know we can help them achieve their potential.
To excel in this role, you will need to commit fully to it, not be afraid to deliver some home truths on occasion and above all you must want to make a difference. So if that's you, then this is what we need you to do:
- To work as a member of our team to deliver Tenancy Related Support to an allocated set of disadvantaged service users from within our housing system.
- To build a professional yet personally supportive bond with the service users being supported and to, in a genuine and committed way, work to assist them in achieving a set of identified goals from within their support plan.
- To continually assess and where appropriate identify additional goals that fall within the scope of the Supported Housing framework that may be relevant and of benefit to the service users being supported.
- To ensure that accurate, clear and detailed notes are recorded, within appropriate engagement documents, in relation to all face to face, telephone or other forms of citizen related support interaction.
- To apply a robust approach to all tenancy related matters to enable the service users to understand their responsibilities as tenants of the wider community.
- To ensure that where necessary, in line with internal procedures and policies, that where necessary information is passed to other internal or external departments (i.e. maintenance requests, mental health support requests etc) in a timely manner and that such onward requests are recorded within relevant documentation.
- To ensure that any incidents of a safeguarding nature, effecting citizens within the Initial Supported Housing system (whether directly supported or not) are notified immediately to the relevant management.
- To ensure that when preparing to deliver support to any citizens that an awareness of identified risk factors and identified support plan requirements are sought from within the tenant information resource.
- To ensure that where any element of the risk factors or support plan are unclear that clarification is sought from relevant management prior to attending a support session.
- To ensure that where any instance occurs that may require risk factor or support plan records to be updated that these are highlighted to management without delay.
- To liaise with external agencies and companies (e.g. Housing Benefit Office, Utility Companies, Council Tax Authority, Benefits Office etc) where necessary to assist citizens with their tenancy related requirements.
- To complete basic household inspections (e.g. Operation of Heating, Lighting, Drainage, TV etc) to identify issues that may need addressing via a maintenance request.
- To be aware of the general well-being of service users, and where issues are affecting this that fall outside the scope of Supported Housing framework tasks, to sign post accordingly to appropriate external agencies.
- To be aware of and always comply with UK GDPR.
- To always take reasonable care to avoid injury while working within the job role, in line with the Health & Safety at Work Act 1974, and to highlight any issues that may affect this to management.
- To always respect the rights of service users and their family members, that are within the Supported Housing system, and to always ensure that a professional relationship boundary is set and maintained.
- Being mindful of and working with the best interests of service users, other staff members and the company. Where issues or matters that may affect this arise to ensure these are highlighted to management immediately.
It's a long list of duties, days are busy, and service users can be challenging, but without a single doubt it's rewarding.
As an employee of Positive Housing Ltd, you will be contributing to make a difference to the lives of others, occasionally through using a more robust approach, but always with the progression and promotion of independence to achieve tailored person-centred outcomes for each individual.
Requirements: Driving License & Own vehicle are necessary
Our residents come from Mental Health, Homelessness, Addiction, Ex-Offender and Ex-Services backgrounds. As such they can have lived, and may be living chaotic lifestyles, with a complex set of barriers that may be holding them back from "getting it all sorted".
Our job is to build trust and deliver support to enable each of our citizens to start their own process of progression towards independence. The journey may be long for some and may incur delays and hiccups along the way, however with a supportive, on occasions with a robust approach we know we can help them achieve their potential.
To excel in this role, you will need to commit fully to it, not be afraid to deliver some home truths on occasion and above all you must want to make a difference. So if that's you, then this is what we need you to do:
- To work as a member of our team to deliver Tenancy Related Support to an allocated set of disadvantaged service users from within our housing system.
- To build a professional yet personally supportive bond with the service users being supported and to, in a genuine and committed way, work to assist them in achieving a set of identified goals from within their support plan.
- To continually assess and where appropriate identify additional goals that fall within the scope of the Supported Housing framework that may be relevant and of benefit to the service users being supported.
- To ensure that accurate, clear and detailed notes are recorded, within appropriate engagement documents, in relation to all face to face, telephone or other forms of citizen related support interaction.
- To apply a robust approach to all tenancy related matters to enable the service users to understand their responsibilities as tenants of the wider community.
- To ensure that where necessary, in line with internal procedures and policies, that where necessary information is passed to other internal or external departments (i.e. maintenance requests, mental health support requests etc) in a timely manner and that such onward requests are recorded within relevant documentation.
- To ensure that any incidents of a safeguarding nature, effecting citizens within the Initial Supported Housing system (whether directly supported or not) are notified immediately to the relevant management.
- To ensure that when preparing to deliver support to any citizens that an awareness of identified risk factors and identified support plan requirements are sought from within the tenant information resource.
- To ensure that where any element of the risk factors or support plan are unclear that clarification is sought from relevant management prior to attending a support session.
- To ensure that where any instance occurs that may require risk factor or support plan records to be updated that these are highlighted to management without delay.
- To liaise with external agencies and companies (e.g. Housing Benefit Office, Utility Companies, Council Tax Authority, Benefits Office etc) where necessary to assist citizens with their tenancy related requirements.
- To complete basic household inspections (e.g. Operation of Heating, Lighting, Drainage, TV etc) to identify issues that may need addressing via a maintenance request.
- To be aware of the general well-being of service users, and where issues are affecting this that fall outside the scope of Supported Housing framework tasks, to sign post accordingly to appropriate external agencies.
- To be aware of and always comply with UK GDPR.
- To always take reasonable care to avoid injury while working within the job role, in line with the Health & Safety at Work Act 1974, and to highlight any issues that may affect this to management.
- To always respect the rights of service users and their family members, that are within the Supported Housing system, and to always ensure that a professional relationship boundary is set and maintained.
- Being mindful of and working with the best interests of service users, other staff members and the company. Where issues or matters that may affect this arise to ensure these are highlighted to management immediately.
It's a long list of duties, days are busy, and service users can be challenging, but without a single doubt it's rewarding.
As an employee of Positive Housing Ltd, you will be contributing to make a difference to the lives of others, occasionally through using a more robust approach, but always with the progression and promotion of independence to achieve tailored person-centred outcomes for each individual.
Requirements: Driving License & Own vehicle are necessary