Female family support worker
| Posting date: | 05 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | pension available |
| Hours: | Full time |
| Closing date: | 04 August 2025 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | Birmingham Crisis Centre |
| Job type: | Permanent |
| Job reference: | 25/07 |
Summary
Female Family Support Worker
Job Description
Responsible to: Centre Manager Salary: To be negotiated Direct Reports:Centre Manager
Location: Birmingham Work Pattern:
Staff work to a Rota published 8 weeks in advance. Staff are required to work: Day shift 07.00hrs to 15.00hrs. Afternoon shift 14.00hrs to 22.00hrs. Averaging 39 hours a week
Please note you may be required to work overtime iin addition to your normal hours of work if instructed to do so where the requirements of the buisness make it necessary.
Job Purpose:
To work closely as part of a team providing a confidential and supportive service, working closely with abused women and their children who are living in our refuge as a result of experiencing domestic violence. The key requirement is to provide personal welfare support and to ensure that women and their children are provided with a safe, supportive welcoming and non judgmental environment.
Main duties:
1. To ensure that women and children admitted to the centre are made to feel welcome safe and comfortable. Assisting where necessary to move belongings and family into their allocated unit.
2. To ensure new arrivals are shown around premises, settled into accommodation, provided with welcome packs, informed of all services and sign documentation and that staff are available to answer any queries or to deal with concerns.
3. To ensure house rules, licence agreement and safety procedures are effectively communicated and implemented.
4. To keep and monitor all inventories and obtain resident signatures on admission and exit from the centre.
5. To assess benefit requirements of clients and to ensure prompt take up or transfer of housing and other benefits.
6. With residents explore and assess their housing needs and inform them of housing options. Arrange housing appointments, attend meetings and advocate on their behalf presenting their cases as required.
7. Key worker to complete client support needs assessment, risk assessments & risk management plans fully and effectively on first available shift to ensure quality of service.
8. To ensure all assessments and management plans are presented for signing and discussion with management at the earliest opportunity.
9. To ensure that women and children are provided with a high quality service in line with Supporting People requirements and that individual support plans are in place for each resident in accordance with centre policy and that these are regularly reviewed.
10. To ensure all support plans are recorded correctly with actions required, the outcome achieved and date for review.
11. To ensure that all relevant support hours are clearly and correctly recorded in the appropriate format to enable input onto the centre’s data base.
12. To conduct key work sessions on a weekly basis and produce and maintain comprehensive records in accordance with centre requirements and at all times demonstrate an awareness and sensitivity to the support needs of resident ensuring that these are being met effectively.
Job Description
Responsible to: Centre Manager Salary: To be negotiated Direct Reports:Centre Manager
Location: Birmingham Work Pattern:
Staff work to a Rota published 8 weeks in advance. Staff are required to work: Day shift 07.00hrs to 15.00hrs. Afternoon shift 14.00hrs to 22.00hrs. Averaging 39 hours a week
Please note you may be required to work overtime iin addition to your normal hours of work if instructed to do so where the requirements of the buisness make it necessary.
Job Purpose:
To work closely as part of a team providing a confidential and supportive service, working closely with abused women and their children who are living in our refuge as a result of experiencing domestic violence. The key requirement is to provide personal welfare support and to ensure that women and their children are provided with a safe, supportive welcoming and non judgmental environment.
Main duties:
1. To ensure that women and children admitted to the centre are made to feel welcome safe and comfortable. Assisting where necessary to move belongings and family into their allocated unit.
2. To ensure new arrivals are shown around premises, settled into accommodation, provided with welcome packs, informed of all services and sign documentation and that staff are available to answer any queries or to deal with concerns.
3. To ensure house rules, licence agreement and safety procedures are effectively communicated and implemented.
4. To keep and monitor all inventories and obtain resident signatures on admission and exit from the centre.
5. To assess benefit requirements of clients and to ensure prompt take up or transfer of housing and other benefits.
6. With residents explore and assess their housing needs and inform them of housing options. Arrange housing appointments, attend meetings and advocate on their behalf presenting their cases as required.
7. Key worker to complete client support needs assessment, risk assessments & risk management plans fully and effectively on first available shift to ensure quality of service.
8. To ensure all assessments and management plans are presented for signing and discussion with management at the earliest opportunity.
9. To ensure that women and children are provided with a high quality service in line with Supporting People requirements and that individual support plans are in place for each resident in accordance with centre policy and that these are regularly reviewed.
10. To ensure all support plans are recorded correctly with actions required, the outcome achieved and date for review.
11. To ensure that all relevant support hours are clearly and correctly recorded in the appropriate format to enable input onto the centre’s data base.
12. To conduct key work sessions on a weekly basis and produce and maintain comprehensive records in accordance with centre requirements and at all times demonstrate an awareness and sensitivity to the support needs of resident ensuring that these are being met effectively.