School Helpdesk & Student and Programme Officer
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £28,928 per year |
| Additional salary information: | including London Allowance |
| Hours: | Full time |
| Closing date: | 01 August 2025 |
| Location: | Egham, Surrey |
| Remote working: | On-site only |
| Company: | Royal Holloway University of London |
| Job type: | Contract |
| Job reference: | 0725-156 |
Summary
Applications are invited for the post of School Helpdesk & Student and Programme Officer in the School of Humanities.
Academic Administration at Royal Holloway is organised into six School Administration teams and a Doctoral School, which are part of the University’s Academic Services directorate; a single professional service which supports the student journey. This post is based within the School of Humanities. The Administration teams aim to provide a consistent and effective service to both students and staff within the Schools. Due to maternity leave, the role of School Helpdesk & Student and Programme Officer has now become available on a fixed-term basis until 31st July 2026.
The role requires excellent customer service skills with the ability to respond to a range of queries from both students, staff and other stakeholders in a professional manner. We are looking for someone who is able to work effectively as part of a team, with strong organisational skills, attention to detail and the ability to respond effectively to changing circumstances and requirements based upon the academic year. You will need to have a good level of numeracy as you may be assisting some financial and HR processes and be proficient in key Microsoft packages (such as Word, Excel and Outlook).
In return we offer a highly competitive rewards and benefits package including:
-Generous annual leave entitlement
-Training and Development opportunities
-Pension Scheme with generous employer contribution
-Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
-Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
This is a fixed term post to cover a period of maternity leave until 31st July 2026. This appointment could end earlier than expected should the substantive post-holder return to work early.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 0725-156
Closing Date: 1 August 2025
Interview Date: To be confirmed
Academic Administration at Royal Holloway is organised into six School Administration teams and a Doctoral School, which are part of the University’s Academic Services directorate; a single professional service which supports the student journey. This post is based within the School of Humanities. The Administration teams aim to provide a consistent and effective service to both students and staff within the Schools. Due to maternity leave, the role of School Helpdesk & Student and Programme Officer has now become available on a fixed-term basis until 31st July 2026.
The role requires excellent customer service skills with the ability to respond to a range of queries from both students, staff and other stakeholders in a professional manner. We are looking for someone who is able to work effectively as part of a team, with strong organisational skills, attention to detail and the ability to respond effectively to changing circumstances and requirements based upon the academic year. You will need to have a good level of numeracy as you may be assisting some financial and HR processes and be proficient in key Microsoft packages (such as Word, Excel and Outlook).
In return we offer a highly competitive rewards and benefits package including:
-Generous annual leave entitlement
-Training and Development opportunities
-Pension Scheme with generous employer contribution
-Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
-Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
This is a fixed term post to cover a period of maternity leave until 31st July 2026. This appointment could end earlier than expected should the substantive post-holder return to work early.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 0725-156
Closing Date: 1 August 2025
Interview Date: To be confirmed
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