Patient Services Coordinator
| Posting date: | 11 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 August 2025 |
| Location: | Aldershot, GU11 1AY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3206-25-0001 |
Summary
Open and closing the reception area, consulting rooms and all other rooms in use during the normal working day Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Booking and cancelling appointments Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Communicating and liaising with the Clinical Team Explain practice arrangements and formal requirements to new patients wishing to register. Advise patients of relevant charges for private services, accept payment and issue receipts. Accepting requests for repeat prescriptions and process as required. Taking messages, requests and records/ pass information accurately Filing, scanning & workflow, photocopying sorting post, Ensure that the Waiting area is kept clean and tidy at all times. Be able to cover all reception duties in the case of sickness and annual leave, as necessary Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Attend staff meetings and training as required Scanning & Workflow - ensure correspondence, reports, results etc are filed promptly and in the correct records. Action tray to be cleared daily Shredding of scanned letters & prescription requests To check Doctors have a supply of Forms & Booklets in their rooms Appointments Process appointment requests for today and book future appointments from patients by telephone and in person. Enter requests for home visits into the Doctors diary, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Liaise with Paramedic home visiting service when required. Computer Use of EMIS Web clinical system ensuring all access is relevant, accurate and appropriate. Process repeat prescription requests in accordance with practice guidelines. Ensure computer updates are install and the PCs are logged off before leaving the surgery in the evening. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.