Customer Service Manager
| Posting date: | 11 July 2025 |
|---|---|
| Salary: | £32,000 per year |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Milton Keynes, Buckinghamshire |
| Remote working: | On-site only |
| Company: | GAK ENTERPRISES LTD |
| Job type: | Permanent |
| Job reference: | CSE_GAK_07_2025_02 |
Summary
*Overseeing daily customer service operations, ensuring high-
quality support and satisfaction.
* You will develop and implement customer service policies and procedures
to enhance efficiency.
*Employee will handle customer inquiries, complaints, and service issues promptly and professionally.
*You will facilitate training, mentoring, and supervising customer service representatives to maintain service standards.
*You will collaborate with logistics, operations, and sales teams to streamline
processes and resolve issues.
*You will monitor and analyse customer feedback to improve service
quality and customer retention.
*You will maintain accurate records of customer interactions, complaints,
and resolutions.
*You shall ensure compliance with transport regulations and company policies in all
customer interactions.
quality support and satisfaction.
* You will develop and implement customer service policies and procedures
to enhance efficiency.
*Employee will handle customer inquiries, complaints, and service issues promptly and professionally.
*You will facilitate training, mentoring, and supervising customer service representatives to maintain service standards.
*You will collaborate with logistics, operations, and sales teams to streamline
processes and resolve issues.
*You will monitor and analyse customer feedback to improve service
quality and customer retention.
*You will maintain accurate records of customer interactions, complaints,
and resolutions.
*You shall ensure compliance with transport regulations and company policies in all
customer interactions.