Customer Service Assistant
| Posting date: | 11 July 2025 |
|---|---|
| Salary: | £23,000 to £23,800 per year |
| Additional salary information: | Induction training, good benefits, pay review after 13 weeks |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Sheffield, South Yorkshire |
| Remote working: | On-site only |
| Company: | Ash Consulting |
| Job type: | Permanent |
| Job reference: | GQ-8193 |
Summary
Customer Service Assistant – Busy Office Environment- Full Time– Sheffield - c£23,850
Ash Consulting are seeking a dedicated and enthusiastic Customer Service Assistant to join our clients team based in Sheffield. This role is perfect for someone who enjoys interacting with customers, providing efficient administration support and providing exceptional service.
Key Responsibilities:
* Handle inbound customer calls
* Respond to customer inquiries via email and phone
* Provide accurate information and resolve customer issues promptly
* Maintain and update customer records in the CRM system
* Assist with processing orders and managing customer accounts
* Collaborate with team members to ensure customer satisfaction
Requirements:
* Previous experience in a customer service role preferred
* Excellent communication and interpersonal skills
* Ability to handle difficult situations with tact and professionalism
* Strong organisational skills and attention to detail
* Proficiency in using CRM systems and Microsoft Office
* Ability to work independently and as part of a team
Benefits:
* Induction and ongoing training and development
*Pay review after 13 weeks
*On-site parking, pension, social events
* Supportive team and positive work culture
Our growing team within Administrative and Office Support roles in the local area continues to grow and we are now amongst the top consultancies handling exclusive roles across commercial, SME and corporate roles. Get in touch to see how we can assist you in your next important career move.
Ash Consulting acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Candidates to be invited for interview will be contacted within 7 days
Ash Consulting are seeking a dedicated and enthusiastic Customer Service Assistant to join our clients team based in Sheffield. This role is perfect for someone who enjoys interacting with customers, providing efficient administration support and providing exceptional service.
Key Responsibilities:
* Handle inbound customer calls
* Respond to customer inquiries via email and phone
* Provide accurate information and resolve customer issues promptly
* Maintain and update customer records in the CRM system
* Assist with processing orders and managing customer accounts
* Collaborate with team members to ensure customer satisfaction
Requirements:
* Previous experience in a customer service role preferred
* Excellent communication and interpersonal skills
* Ability to handle difficult situations with tact and professionalism
* Strong organisational skills and attention to detail
* Proficiency in using CRM systems and Microsoft Office
* Ability to work independently and as part of a team
Benefits:
* Induction and ongoing training and development
*Pay review after 13 weeks
*On-site parking, pension, social events
* Supportive team and positive work culture
Our growing team within Administrative and Office Support roles in the local area continues to grow and we are now amongst the top consultancies handling exclusive roles across commercial, SME and corporate roles. Get in touch to see how we can assist you in your next important career move.
Ash Consulting acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Candidates to be invited for interview will be contacted within 7 days