Customer Experience Colleague
| Posting date: | 11 July 2025 |
|---|---|
| Salary: | £26,338 to £29,179 per year |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | Preston, Lancashire |
| Remote working: | On-site only |
| Company: | University of Central Lancashire |
| Job type: | Permanent |
| Job reference: | 0545-25 |
Summary
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
The Customer Experience Colleague will be a member of the Ground Floor Team, and act as an ambassador for the University, providing an excellent and engaged first point of contact service for visitors and customers. They will pro-actively engage with internal and external customers, ensuring a positive experience through exceptional customer service.
About you:
We are looking for a customer-focused individual with experience in providing excellent service in busy and varied environments. The successful candidate will have strong communication skills, engaging effectively with diverse audiences, and competence in handling sensitive and confidential situations. Proficiency in IT systems or database applications for managing information is essential, alongside Front of House or cabin crew experience. A range of GCSEs including English Language and Math (minimum grade C) or appropriate equivalent, or significant experiential learning, is also a must. The role requires an enthusiastic attitude, the ability to take initiative, set priorities, and work independently while thriving under pressure in demanding environments. Candidates should demonstrate empathy and emotional intelligence, remaining calm in difficult situations while ensuring meaningful engagement with guests.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
About the role:
The Customer Experience Colleague will be a member of the Ground Floor Team, and act as an ambassador for the University, providing an excellent and engaged first point of contact service for visitors and customers. They will pro-actively engage with internal and external customers, ensuring a positive experience through exceptional customer service.
About you:
We are looking for a customer-focused individual with experience in providing excellent service in busy and varied environments. The successful candidate will have strong communication skills, engaging effectively with diverse audiences, and competence in handling sensitive and confidential situations. Proficiency in IT systems or database applications for managing information is essential, alongside Front of House or cabin crew experience. A range of GCSEs including English Language and Math (minimum grade C) or appropriate equivalent, or significant experiential learning, is also a must. The role requires an enthusiastic attitude, the ability to take initiative, set priorities, and work independently while thriving under pressure in demanding environments. Candidates should demonstrate empathy and emotional intelligence, remaining calm in difficult situations while ensuring meaningful engagement with guests.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.