Programme Support Officer | Moorfields Eye Hospital NHS Foundation Trust
| Posting date: | 10 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £44,806 - £53,134 per annum incl. HCAS |
| Hours: | Full time |
| Closing date: | 09 August 2025 |
| Location: | London, EC1V 2PD |
| Company: | Moorfields Eye Hospital NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7328583/273-EPR-7328583 |
Summary
An exciting opportunity has arisen for a individual to join our Programme as Support Officer.
We are looking for an organised, enthusiastic individual who is self-motivated but also enjoys working in a team. In addition to programme management support skills you need to be able to support digital transformational change.
This role is involved in the effective planning, co-ordination and support of complex strategies, activities and projects and will involve clerical or administrative support, developing and implementing policy and processes, support for the MoorConnect Programme Board, Readiness Boards and Design Authority, support with Excellence Delivery Unit( XDU) governance reporting and collaboration sessions.
They will work alongside departmental teams working to support user need ensuring successful and beneficial changes to their working practices.
Programme and ProjectSupport
Provide and receive routine information requiring tact or persuasive skills to inform work colleaguesandstakeholders,aswellashandleinformationthatcouldbeconsideredcomplex for a non-specialist or that is potentially sensitive.
• Help to make information presentable and intelligible in simple written documents, spreadsheets,bearinginmindthedifferentaudiences –MoorConnectProgrammeBoard, Readiness BoardsandDesign Authority Board.
• Assess,resolveandreferenquiries,potentiallyinvolvingothermembersoftheteam—asappropriate; refer complex or non-routine enquiries tothe manager.
• Assistanceinpreparingcommunicationforprogrammemembers.
• LiaisingwiththeMEHcommunicationsteamtokeepthemupdatedaboutMoorConnectand promotion of outputs via social media.
• Ensurethatbusinessintelligencegatheredthroughprojectsisrecordedontheprojecttracker.
• Takeminutesinminutes,andcaptureandconsolidatelearninggeneratedduringworkshops and project meetings.
• Managedigitalcommunicationstools(i.e.setupvirtualmeetings,coordinatebreakoutrooms using Teams, manage virtual lobbies)
• Other responsibilities as directed by theProgrammeManager
This post is based at our City Road site.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Training Support
Coordinatethe administrative elements of the EPR trainingprogramme andensuring logistical arrangements for training sessions are in place.
• Support the trainingleadto be the point for training-related queries from both staff and trainers.
• Support in preparing and circulating reports detailing training progress, attendance, and evaluation outcomes
• Monitor the generic inbox for trainingandMoorConnect, respond back intimelymanner
• Work with the Training lead and support toget all the Meditech training for staff for the right EPR staff on the course on the right day with location booked etc
• Support the training lead on arranging training from Meditech to MEH staff, and the EPR training for all end users
• Work closely with the Project Manager/Lead on Project supportrecruitment
• Administrative support for the end user training and for super user as directed by the Project Manager
• Other responsibilities as directed by the Training Lead
ProjectManagement
• Planandorganisestraightforwardprojectactivitieswithina1–3monthtimeframeandprioritisetasks—which may require adjustment due to variations in workload/interruptions.
• UpdateandmaintainaccuraterecordswithintheMoorConnectProject managementsoftware
• OrganiseandplanformeetingswiththeProjectManagerandprovideadministrativesupport.
• Trackrisksandissuesthroughoutprojectsandprogrammeas requested by theProgrammeManager.
• EnsurethatallProjectsareaccuratelydocumentedinasystematicway
• WorkwiththeProjectManager,andothercolleaguestoidentifynewopportunities,andhelp brainstorm,designand deliver new projects.
• Ensure that events are planned and coordinated in a structured fashion – which will involve engagingwithall stakeholders,researchingandbookingvenues,andsupportingalllogistics.
This advert closes on Thursday 17 Jul 2025