Senior Analyst - Configuration | Moorfields Eye Hospital NHS Foundation Trust

Posting date:	10 July 2025
Salary:	Not specified
Additional salary information:	£44,806 - £53,134 per annum pro rata including HCAS, plus on-call allowance
Hours:	Full time
Closing date:	09 August 2025
Location:	London, EC1V 2NX
Company:	Moorfields Eye Hospital NHS Foundation Trust
Job type:	Contract
Job reference:	7309638/273-EPR-7309638

Summary

Electronic Patient Records (EPR) is a core part of the Moorfields’ Excellence Delivery Programme and is one of our most important IT transformation initiatives. The system will bring together and simplify the way clinical records are managed, helping clinicians and staff across the Trust make better-informed decisions—leading to improved clinical outcomes and a better experience for patients.

Our vision is to become a digitally enabled organisation that delivers efficient, high-quality care. By introducing intuitive systems that provide the right information at the right time, we aim to support both patients and staff in achieving the best possible outcomes.

You’ll be joining Moorfields Eye Hospital at a crucial point in our digital journey, playing a key role in how we configure and build systems to meet the needs of clinical services. This is an exciting opportunity to be part of a forward-thinking team focused on delivering reliable, scalable, and patient-centred digital solutions.

This role is part of our configuration team, who are responsible for the configuration of our core clinical applications.
• Maintaining our applications, keeping the lights on and ensuring they remain supported, fit-for-purpose and meeting the needs of our end users
• As application subject matter experts, contributing to the design and development of new products and services
• Improving user experience in our systems and processes
• Proactively maintaining our application portfolio and reducing technical debt

There are different teams within Application Operations, aligned to specific user needs / functions. As a Senior Analyst within the Configuration team, you will be responsible for:

• Liaising with clinical and operational staff to gather requirements for configuration requests following through to action
• Performing user and security administration for a portfolio of applications – covering Joiners, Leavers, Movers (JLM), role-based access control (RBAC) based on least privilege, and other build / configuration activities
• Identify, troubleshoot and resolve incidents and problems affecting our applications and end users
• Contributing to, and supporting the delivery of continuous improvement initiative

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Skills needed for this role

• EPR configuration: You have previously worked on the build for Meditech Expanse or a similar EPR.
• Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel.
• Problem management: You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures.
• Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures.
• Asset and configuration management: You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
• Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets.
• Continual service improvement: You can implement policies and propose process efficiency and common ways in which processes are optimised. You can support specific activities to improve processes. You can spot or identify obvious deficiencies.
• Financial Management: personal duty of care in relation to IT equipment, resources and authoriser for small payments.
• Ownership and initiative: You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Service focus: You can take inputs and establish coherent frameworks that work.
• Technical specialism: You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks.
• Technical understanding: You know about the subject matter and have an understanding of what it involves. You will have an understanding of Application Lifecycle Management (ALM) and experience in supporting one, or more applications.
• Testing: You can execute test scripts under supervision. You understand the role of testing and how it works.
• Service Reporting: You ensure the service management platform is up-to-date at all times with Customer Service activities. You can collect data from repositories and provide basic reporting.
• User focus: You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.

Other Duties:
• Potentially participating in the on-call service
• Occasional work may be required outside of core business hours to support major projects / programmes
• All other reasonable requests


This advert closes on Sunday 20 Jul 2025