Customer Service Admin Adviser
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | £17.73 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Kensington, London, W8 7NX |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | K&C 5272038 |
Summary
What's involved with this role:
Job Title: Customer Service Admin Adviser - Carnival Team
REF: K&C 5272038
Pay rate: £17.73 per hour PAYE
Basic DBS is needed for this role
The role:
On behalf of a local council, we are seeking two temporary Carnival Line Customer Service Advisors to join the team. The advisors will support the management of customer contact through various channels, including telephone, email, and face-to-face interactions.
This role is essential to handle the increased volume of customer inquiries for the dedicated Carnival line.
The successful candidates will be working on the Carnival line and will be responsible for responding to various Carnival-related queries. These inquiries will include, but are not limited to, waste collections, basement cleaning requests, and parking suspensions.
Key Responsibilities:
Respond promptly and professionally to inquiries relating to the Carnival, including Waste collection schedules and special arrangements, Basement and street cleaning requests and Parking suspension information
Provide clear, accurate, and friendly advice to residents, businesses, and visitors
Record, escalate, or resolve service requests using internal systems
Support the wider customer service team during peak periods
Ensure all interactions reflect the council's commitment to high-quality public service
What the client is looking for:
Experience in customer service, ideally in a public-facing or call centre environment
Excellent verbal and written communication skills
Confidence in handling a variety of inquiries with patience and professionalism
Ability to work under pressure and remain calm during busy periods
Familiarity with local authority services is desirable but not essential
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
AD
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: K&C 5272038
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.