Customer Service Coordinator
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 07 August 2025 |
| Location: | DY6 7TU |
| Remote working: | On-site only |
| Company: | Owen Payne Recruitment Services Limited |
| Job type: | Temporary |
| Job reference: | Ind 2 - DY6 - Sales-472112 |
Summary
Customer Service Coordinator
Make a real difference in the customer journey — beyond the sale.
Are you passionate about delivering outstanding service and building long-term customer relationships? Have you worked in Aftersales? Do you thrive in a fast-paced, team-focused environment? Join our client as a Customer Service Coordinator, where you'll be at the heart of post-purchase support — ensuring every customer feels valued, heard, and well taken care of.
This is more than just answering queries — it's about coordinating solutions, managing product care, and being the bridge between customers, suppliers, and internal teams.
What You’ll Be Doing
• Support customers after their purchase, handling questions, product concerns, and service requests with professionalism and care.
• Work with production, suppliers, and delivery teams to manage repair jobs and service timelines effectively.
• Process warranty claims accurately and fairly, following company guidelines and ensuring customer satisfaction.
• Order and manage parts and materials required for repairs while keeping a close eye on inventory levels and costs.
• Investigate product concerns and collaborate with quality teams to implement lasting solutions.
• Log all customer interactions, service activities, and inventory updates using internal systems.
• Track feedback, service metrics, and trends to help drive continuous improvement.
What You’ll Bring
• Excellent communication skills — clear, professional, and customer-friendly
• Strong organization and multitasking abilities
• Experience with ERP, CRM, or service management tools
• Sharp problem-solving skills and attention to detail
• Understanding of product repair workflows
• Adaptable, calm under pressure, and solutions-oriented
• A collaborative mindset and team-first attitude
Bonus Points If You Have:
• Experience in premium product support or customer care
• Certification in customer service, operations, or supply chain management
Why Join Our Client?
As a Customer Service Coordinator, you’ll be part of an organization that prioritizes quality, care, and continuous improvement. You’ll collaborate with cross-functional teams, shape the post-purchase experience, and make a lasting impact on customer satisfaction and loyalty.