Admin Support Officer
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | £12.45 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Durham, County Durham, DH1 5UQ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Durham 5271575 |
Summary
What's involved with this role:
Job Title: Admin Support Officer
Ref: Durham 5271575
Pay rate: £12.45 per hour PAYE
The role:
We are looking for a proactive and organised Admin Support Officer to join the Planning Development operational support team in assisting the Development Management Officers with the effective delivery of statutory processes and providing flexible support across the wider Planning and Assets Service.
The successful candidate will play a key role in engaging with customers, including the public, communities, applicants, stakeholders and the development history and will carry out a range of administrative tasks to ensure efficient, accurate, and timely support for the planning services.
Key responsibilities:
To ensure accurate data entry into ICT systems for the timely processing of planning applications and related development management functions, including pre-applications and enforcement
To maintain documentation and information as required by statutory regulations relating to Planning Development functions
To speak to customers and members of the public at reception and over the telephone to provide general advice in relation to the standard procedures and processes
To operate the services CRM function, managing and monitoring the system on behalf of Planning Development Management and ensuring responses are properly recorded
To respond to general enquiries and documentation requests arising from local land searches
To administer processes in relation to raising and recording fee income in line with requirements of the council’s financial system
What the client is looking for:
Minimum of 4 GCSE’s or equivalent at grades A to C including English Language.
Working towards achieving a BTEC National in Public Administration or NVQ Level 3 in Business Administration or equivalent
Experience of dealing with members of the public in person and over the telephone within an office environment
Experience of working with IT systems and software packages designed to support service delivery
Interpersonal skills, including the ability to communicate effectively, both orally and in writing, with a wide range of people from different backgrounds
Ability to recognise key issues, identify problems and find, and implement, solutions
Familiarity with and ability to use relevant ICT infrastructure
Ability to demonstrate a can do and pragmatic approach to solving general service delivery issues
Approachable personality with enthusiasm and self-motivation
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Durham 5271575
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.