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Call Handler
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | £12.84 per hour |
| Additional salary information: | £12.84 an hour |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Luton, LU1 1HH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0676-25-0012 |
Summary
Key Responsibilities: Answer incoming calls promptly from patients, addressing their queries, concerns, or appointment requests. Maintain a professional and empathetic approach when interacting with patients, ensuring clear and accurate communication. Make appointments for patients to see GPs, nurses or others. Demonstrate a patient-centred approach in all interactions, ensuring a positive and supportive experience. Handle patient concerns and complaints professionally Compliance and awareness of the Escalation Policy by identifying and highlighting red flags appropriately regarding medical emergencies and/or a vulnerable child or adult. Answer a large volume of inbound calls from patients whilst accurately recording all essential information on an online patient tool using AI with accuracy, precision and speed. Accurately record details Make sure patient information is entered accurately and stored confidentially Take requests for phone consultation and home visits and record on the system following the procedure Carry out range of clerical duties, as required