ED Administrative Support Worker/Receptionist
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 14 July 2025 |
| Location: | London, SE13 6LH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9197-25-0649 |
Summary
To register on the patient information database all patients who present at the ED Reception Desk ensuring identity checks and all data collection is accurate and complete and urgency of condition are undertaken and escalated where necessary. Monitor Ambulance arrivals screen for incoming patients and update central log to ensure accurate recording of ambulance turnaround times. Escalating to the Nurse in Charge and Assistant Business Manager when necessary to ensure LAS can handover within less than one hour. Make review clinic, fracture and dressing clinic appointments using iCare ensuring that any hospital notes, and other supporting information is available. Ensure that all referrals for Out-patient clinic are checked by the A&E Consultant before taking these to the Appointments office together with the patients A&E record. To deal with enquiries, either face to face or over the telephone from a variety of external sources, such as, relatives or friends, GPs, Ambulance Service, Police and from internal sources, such as, Wards, X-ray and Pathology, using tact and discretion, in-line with local polices referring to senior colleagues for advice if needed.