Overseas and Private patients officer
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £35,964.00 to £43,780.00 per year |
| Additional salary information: | £35964.00 - £43780.00 a year |
| Hours: | Full time |
| Closing date: | 14 July 2025 |
| Location: | Tooting, SW17 0QT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9200-25-0791 |
Summary
Main Duties Overseas 1. To have a thorough understanding of the regulations for Overseas Patients as laid down by the Department of Health and ensure that all office practice and procedures are consistent with these. 2. To be aware of and implement all changes as directed from the Department of Health in relation to overseas visitors within an NHS Trust. 3. To assist in the maintenance and development of office procedures and identify areas for improvement. To assist in the continued development of computerisation of the department for improved efficiency and accurate costing, in close consultation with the General Manager. 4. To assist in the provision of statistical data relating to areas of responsibility, to correlate figures as required by consultants, managers and departments. To provide statistical information that is not available on iclip or SBS that is contained in a unique overseas database system. 5. To work closely with CCGs and Head of Contracts to compile statistical lists and Data around risk share. 6. To oversee EHIC and over £500 reporting to the Department of Health and the management of junior staff to correlate this information. 7. To liaise as required with all appropriate external organisations to ensure the correct management for all overseas visitors seen on the at St. Georges site. 8. To be involved in the training and updating of staff groups across the Trust on policies and procedures relating to overseas visitors. To ensure consistency in applying these policies is maintained across the Trust. 9. To represent the Trust at the National Overseas Visitors Group to share practical issues relating to the implementation of new guidance relating to entitlement to NHS care and debt recovery and management of overseas visitors 10. To refer cases of suspected fraud linked to patients obtaining NHS care who are not entitled and who are classified as overseas visitors to the Trust fraud prevention team 11. To develop and implement training sessions that will inform staff on how to implement stage 1 questions to establish a patients entitlement to NHS care/how to notify the overseas visitor team of a suspected overseas visitor. 12. To train and mentor overseas visitor officer to manage difficult and challenging situations with tact, empathy and diplomacy and to resolve such issues in timely manner. 13. To have experience of complex language barriers, and to understand the use of interpreters, language lines, Google translate. 14. To adopt responsibility for the training and development of the overseas visitor officer 15. To take on lead responsibility for overseas visitor income recovery, alongside the General Manager and Credit Management to implement debt recovery proceedings against specific overseas visitor cases. 16. To contribute directly to the development and implementation of a new and robust overseas visitor management policy across the Trust, based upon the clinical principles of Stabilise, Treat and Discharge; To help update this policy on an annual basis and monitor the degree of implementation and immediately escalate any issues that prevent full implementation of the new policy, this carries significant responsibility and will involve the management of challenging discussions with clinicians who may resist implementing certain aspects of the policy 17. To have a clear understanding of Service Contracts / Agreements that are in existence with overseas organisations. Main Duties Private Patients 18. To ensure that all consultants undertaking Private Practice at St Georges, and their private secretaries are aware of procedure for managing these patients 19. To cross-cover the private patients administrative functions of pre-authorisation of entitlement to treatment, patient registration, liaison with admitting consultants and invoicing of purchasers. To be fully versant in Private Patient Policy and Procedures. To Provide a meet and greet Service to Private Patients. 22. To ensure that self-paying patients have paid fully in advance of any treatment provided.