Customer Service Advisor
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £25,126.41 per year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Normanton, West Yorkshire, B77 5PB |
| Company: | Movianto |
| Job type: | Permanent |
| Job reference: | REC002462_1751624846 |
Summary
Are you a passionate people leader with a drive for delivering exceptional customer care? Looking to take the next step in healthcare logistics? Movianto Normanton are hiring! This is a fixed term contract for maternity cover, which will end on 23rd June 2026. You will be working 37.5 hours per week, Monday to Friday, and will be paid £25,126.41 per annum.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
As a Customer Service Manager, you&©ll lead a dedicated team supporting around 80$ú90 clients. You&©ll drive high service standards, resolve escalated issues, and ensure your team meets all service-level expectations, while fostering a culture of excellence, accountability and growth.
How you'lll make an impact as a Customer Service Manager at Movianto:
- Lead, coach and develop a high-performing team
&· Foster strong client relationships and manage escalations
&· Drive service improvement through insights and analysis
&· Ensure accurate CRM reporting and SLA compliance
&· Collaborate cross-functionally to enhance client outcomes
&· Support onboarding and seamless client transitions
&· Champion training, development and succession planning
What it will take to thrive as a Customer Service Manager at Movianto:
- Leadership experience in customer service, ideally in logistics or healthcare
&· Strong coaching, communication and stakeholder management skills
&· Ability to work under pressure and manage performance
&· Proficiency in Microsoft Office and CRM tools (Salesforce ideal)
&· A proactive, organised and solutions-focused approach
Ready to make a difference with us? Apply now and become a part of our dedicated team!
For more information or if you have any questions you can email - recruitment.uk @ movianto.com.
Delivering healthcare across the nation $ú Movianto UK
Movianto/Walden Group is an equal opportunity employer committed to diversity and inclusion. We comply with all relevant laws, health and safety regulations, and environmental guidelines. The role requires flexibility within the job definition, and the responsibilities listed are not exhaustive.
We recruit based on merit, regardless of marital or civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality, ethnicity, sexual orientation, or disability. As a Disability Confident Leader and Armed Forces-friendly organisation, we are dedicated to fostering an inclusive workplace.
By applying, you agree to the processing of your personal data in line with our privacy policy, which ensures your details are handled appropriately for this or other relevant opportunities within Movianto/Walden Group.