Collections Advisor
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £22,500 to £50,000 per year |
| Hours: | Full time |
| Closing date: | 06 July 2025 |
| Location: | Tamworth, Staffordshire |
| Remote working: | On-site only |
| Company: | Elite Personnel Ltd |
| Job type: | Permanent |
| Job reference: | SK17122 |
Summary
About the Role:
Elite Personnel is proud to be recruiting on behalf of our well-established client based in Tamworth. We’re looking for a confident and capable Collections Advisor to join a friendly, experienced team. The role will primarily focus on recovering overdue Lease Hire and Hire Purchase agreements (both consumer and business accounts), as well as unregulated loan agreements.
Key Responsibilities:
Contacting customers with overdue accounts to reach a resolution, often within one call.
Taking payments over the phone in a professional and secure manner.
Handling inbound calls related to overdue accounts and general customer service queries.
Responding to requests for documentation such as invoices, statements, and agreements.
Providing outstanding customer service while maintaining compliance with relevant regulations.
What We’re Looking For:
Skills & Experience:
Previous experience in debt collection is highly desirable.
Strong telephone manner with excellent communication skills.
Ability to remain calm under pressure and work collaboratively in a small team.
Good general administration and IT skills.
Knowledge of FCA guidelines and relevant legislation is desirable.
Previous exposure to the finance industry is an advantage.
Qualifications:
Degree-level education is desirable, though not essential.
Personal Attributes:
Professional, polite, and articulate.
Confident and proactive in approach.
Well-presented and reliable.
Benefits:
20 days holiday plus bank holidays.
Christmas closure until the New Year.
A gifted day off for your birthday.
An amazing benefits package.
Why Join Our Client?
This is a fantastic opportunity to become part of a supportive, close-knit team within a respected and growing organisation. You'll benefit from a structured yet friendly environment, where professionalism and customer service are key.
Elite Personnel is proud to be recruiting on behalf of our well-established client based in Tamworth. We’re looking for a confident and capable Collections Advisor to join a friendly, experienced team. The role will primarily focus on recovering overdue Lease Hire and Hire Purchase agreements (both consumer and business accounts), as well as unregulated loan agreements.
Key Responsibilities:
Contacting customers with overdue accounts to reach a resolution, often within one call.
Taking payments over the phone in a professional and secure manner.
Handling inbound calls related to overdue accounts and general customer service queries.
Responding to requests for documentation such as invoices, statements, and agreements.
Providing outstanding customer service while maintaining compliance with relevant regulations.
What We’re Looking For:
Skills & Experience:
Previous experience in debt collection is highly desirable.
Strong telephone manner with excellent communication skills.
Ability to remain calm under pressure and work collaboratively in a small team.
Good general administration and IT skills.
Knowledge of FCA guidelines and relevant legislation is desirable.
Previous exposure to the finance industry is an advantage.
Qualifications:
Degree-level education is desirable, though not essential.
Personal Attributes:
Professional, polite, and articulate.
Confident and proactive in approach.
Well-presented and reliable.
Benefits:
20 days holiday plus bank holidays.
Christmas closure until the New Year.
A gifted day off for your birthday.
An amazing benefits package.
Why Join Our Client?
This is a fantastic opportunity to become part of a supportive, close-knit team within a respected and growing organisation. You'll benefit from a structured yet friendly environment, where professionalism and customer service are key.