Call Centre Operatives
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £25,000 to £32,000 per year |
| Additional salary information: | Excellent Benefits and Salary |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Bolton, Greater Manchester, BL6 4SA |
| Company: | Marshall of Cambridge Holdings Ltd |
| Job type: | Permanent |
| Job reference: | JR104740_1751628932 |
Summary
We are currently recruiting for a number of call centre staff working various shifts covering a 24/7 call centre operation.
Working under the guidance of the Call Centre Manager and supervisors, the main aim of a call centre advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's.
- Answer all inbound calls to the Customer Service Centre within KPI
- Prioritising work flow to maximize time efficiency, to meet productivity & quality targets
- Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
- Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
- Make sure all customers KPI's and SLA's are met when dealing with all requests
- Support the management team with any tasks/requests as required by the demands of the Service Call Centre
- Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
- Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
- Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent communications skills and the ability to clearly communicate information both verbally and in writing
- Excellent computer literacy
- Ability to work as part of a team and on your own.
- Attention to detail. Must be flexible and motivated
- Professionally presented and possess a good work ethic
- Ability to pro-actively provide solutions and solve internal and external customer queries