Service Support Administrator
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £25,098 per year |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Northumbria Police |
| Job type: | Permanent |
| Job reference: | JRN30284 |
Summary
Salary: Band 3, £25,098
Location: Sunderland
Hours/Contract: 37 Hours per week, Permanent
The role
Are you self-motivated, dynamic with a passion for providing excellent customer service? Ever wondered what it’s like working behind the scenes of a busy police force? We’ve got the perfect opportunity for you to join our Team as a Support Services Administrator.
As a friendly and organised individual, you will provide excellent customer service while working on our Front Office Reception. You will greet employees and visitors alike with a warm and professional manner, manage the reception area, and support our administrative functions.
This is a diverse role where you’ll be providing business support to regional and national stakeholders at NEROCU. We can guarantee that no two days will be the same – you’ll face new challenges, work with colleagues with all levels of experience and generally - expect the unexpected!
This role is crucial in ensuring our busy team can operate smoothly and you will be instrumental in supporting Police Officers/Staff on a day-to-day basis. Most importantly, you’ll be delivering a fantastic service to a wide variety of stakeholders.
Working for this department within a busy Police Force is unique in nature and this role is truly different from your typical business support admin role!
What you’ll do
• Excellent customer service skills
• Work on Front Office welcoming visitors and staff
• Managing reception area
• Financial data inputting/reporting
• Liaising with staff within NEROCU and externally
• Organising / co-ordinating meetings and providing a minute function
• Support to all capabilities within NEROCU
• Support to the SMT
• Typing of documents
• Departmental mailbox and diary management
• Audits of processes
What you’ll bring
• Excellent administration skills and an ability to remain calm when under pressure.
• GCSE in English and Maths (or equivalent), Sound knowledge and understanding of all Microsoft applications.
• Exceptional planning and organisation skills – you’ll need to evidence that you can deliver a high-quality service to internal and external customers, as well as prioritising workload appropriately.
• You must demonstrate strong written and verbal and communication skills
• Experience to ensure a high quality of service to our customers.
• Experience of databases and spreadsheets
• An understanding of health and safety
• Must possess the ability to work as part of a team
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
Candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Support Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Management Vetting (MV)/ Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Location: Sunderland
Hours/Contract: 37 Hours per week, Permanent
The role
Are you self-motivated, dynamic with a passion for providing excellent customer service? Ever wondered what it’s like working behind the scenes of a busy police force? We’ve got the perfect opportunity for you to join our Team as a Support Services Administrator.
As a friendly and organised individual, you will provide excellent customer service while working on our Front Office Reception. You will greet employees and visitors alike with a warm and professional manner, manage the reception area, and support our administrative functions.
This is a diverse role where you’ll be providing business support to regional and national stakeholders at NEROCU. We can guarantee that no two days will be the same – you’ll face new challenges, work with colleagues with all levels of experience and generally - expect the unexpected!
This role is crucial in ensuring our busy team can operate smoothly and you will be instrumental in supporting Police Officers/Staff on a day-to-day basis. Most importantly, you’ll be delivering a fantastic service to a wide variety of stakeholders.
Working for this department within a busy Police Force is unique in nature and this role is truly different from your typical business support admin role!
What you’ll do
• Excellent customer service skills
• Work on Front Office welcoming visitors and staff
• Managing reception area
• Financial data inputting/reporting
• Liaising with staff within NEROCU and externally
• Organising / co-ordinating meetings and providing a minute function
• Support to all capabilities within NEROCU
• Support to the SMT
• Typing of documents
• Departmental mailbox and diary management
• Audits of processes
What you’ll bring
• Excellent administration skills and an ability to remain calm when under pressure.
• GCSE in English and Maths (or equivalent), Sound knowledge and understanding of all Microsoft applications.
• Exceptional planning and organisation skills – you’ll need to evidence that you can deliver a high-quality service to internal and external customers, as well as prioritising workload appropriately.
• You must demonstrate strong written and verbal and communication skills
• Experience to ensure a high quality of service to our customers.
• Experience of databases and spreadsheets
• An understanding of health and safety
• Must possess the ability to work as part of a team
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
Candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Support Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Management Vetting (MV)/ Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.