Relief Scheme Manager
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £28,969.00 per year |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Stanwell, Staines |
| Remote working: | On-site only |
| Company: | A2Dominion |
| Job type: | Permanent |
| Job reference: | Relief Scheme Manager |
Summary
Relief Scheme Manager (Retirement Living)
Salary: Starting from £28,969.00 per annum
Type: Permanent, Full time (35 hours per week, 9-5 Mon-Fri)
Location: Chestnut Court, Stanwell, TW19 with travel across Staines, Surrey and Bromley also required. (Mileage paid)
Driving licence and access to car essential.
This role requires an enhanced DB.
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Why this role matters – and why at A2Dominion
As a Relief Scheme Manager with A2Dominion, you’re at the heart of where we make the biggest impact – in people’s homes and communities. Our schemes support older and vulnerable residents to live independently with dignity, and you’ll make that happen by keeping the service safe, connected, and genuinely welcoming. You're the familiar face people trust – the one who notices when something’s off, listens without judgment, and keeps everything ticking along behind the scenes with quiet confidence.
You’ll love this job if you…
· Genuinely enjoy working with people and building trust
· Are organised, self-sufficient and not easily fazed
· Can spot when someone needs help – and act early
· Stay calm under pressure and take a pragmatic, professional approach
· Can have honest conversations while staying kind and clear
· Care deeply about helping older and vulnerable people live well
Key responsibilities:
· Health & Safety and Fire Checks - Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary.
· Safeguarding - You’ll know what to look for and take swift, appropriate action when needed, and you will be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate.
· Partnership Working - Liaising with care providers, GPs, social services, families – keeping it all joined up.
· Being the ‘go-to’ – You’ll be the first port of call for residents, families, and professionals alike.
· Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this.
· Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors.
· Responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all.
· To manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB.
· Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time.
More about you:
· Intermediate MS Office skills and willingness to learn new systems
· Experience in a customer-facing role within care and/or support
· Proven experience of working with vulnerable people and community groups
· Confidence with health and safety basics
· Sound working knowledge of safeguarding legislation and best practice frameworks.
Nice-to-haves:
· Level 3 in Housing or Supported Housing
· Health & Safety qualification
· Knowledge of welfare benefits like Housing Benefit or UC
Salary: Starting from £28,969.00 per annum
Type: Permanent, Full time (35 hours per week, 9-5 Mon-Fri)
Location: Chestnut Court, Stanwell, TW19 with travel across Staines, Surrey and Bromley also required. (Mileage paid)
Driving licence and access to car essential.
This role requires an enhanced DB.
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Why this role matters – and why at A2Dominion
As a Relief Scheme Manager with A2Dominion, you’re at the heart of where we make the biggest impact – in people’s homes and communities. Our schemes support older and vulnerable residents to live independently with dignity, and you’ll make that happen by keeping the service safe, connected, and genuinely welcoming. You're the familiar face people trust – the one who notices when something’s off, listens without judgment, and keeps everything ticking along behind the scenes with quiet confidence.
You’ll love this job if you…
· Genuinely enjoy working with people and building trust
· Are organised, self-sufficient and not easily fazed
· Can spot when someone needs help – and act early
· Stay calm under pressure and take a pragmatic, professional approach
· Can have honest conversations while staying kind and clear
· Care deeply about helping older and vulnerable people live well
Key responsibilities:
· Health & Safety and Fire Checks - Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary.
· Safeguarding - You’ll know what to look for and take swift, appropriate action when needed, and you will be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate.
· Partnership Working - Liaising with care providers, GPs, social services, families – keeping it all joined up.
· Being the ‘go-to’ – You’ll be the first port of call for residents, families, and professionals alike.
· Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this.
· Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors.
· Responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all.
· To manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB.
· Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time.
More about you:
· Intermediate MS Office skills and willingness to learn new systems
· Experience in a customer-facing role within care and/or support
· Proven experience of working with vulnerable people and community groups
· Confidence with health and safety basics
· Sound working knowledge of safeguarding legislation and best practice frameworks.
Nice-to-haves:
· Level 3 in Housing or Supported Housing
· Health & Safety qualification
· Knowledge of welfare benefits like Housing Benefit or UC