Head of Building Operations (Retail)
| Posting date: | 04 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 145885 |
Summary
Head of Building Operations (Retail)
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Head of Building Operations to provide strategic technical and operational leadership across our UK Retail team, supporting engineering operations on ISS’s largest account.
This senior leadership role offers a fantastic opportunity to influence national performance, contribute to strategic decision-making, and shape the future of engineering service delivery.
Job Description
Key responsibilities include managing the UK engineering risk profile in collaboration with our Global Risk and Corporate Operations teams, ensuring timely submission of Key Risk Control documentation and attestations.
You’ll oversee the quality of service delivery by both ISS and our supply chain partners to meet KPIs and SLAs.
With accountability for reactive engineering spend and responsibility for leading the engineering supply chain review, you’ll play a key role in aligning operations with budget expectations and developing national strategy.
You will also champion personal development and succession planning within the team, fostering a culture of growth and high performance.
Key Responsibilities
Lead all engineering activity across the client account, overseeing six direct reports
Act as the senior technical authority, providing visible leadership and strategic direction
Collaborate closely with the Account team and the central KAN Mobile Team
Manage and build strong relationships with subcontractors to ensure quality delivery
Drive a growth mindset across the contract, identifying opportunities for improvement and innovation
Work alongside Sustainability teams to align engineering with environmental objectives
Engage confidently with the customer, building trust and technical credibility
Professional and Personal Competencies/Qualifications
Strong engineering background with proven multi-site FM delivery experience
Holds a relevant engineering qualification suitable for the FM industry (flexible on level)
Established and confident technical leader able to hit the ground running
Experience managing and developing large engineering teams
Comfortable working at a senior level, influencing both internal and client stakeholders
Commercially aware with a strategic mindset and strong delivery focus
High technical credibility with a proactive, solution-oriented approach
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Head of Building Operations to provide strategic technical and operational leadership across our UK Retail team, supporting engineering operations on ISS’s largest account.
This senior leadership role offers a fantastic opportunity to influence national performance, contribute to strategic decision-making, and shape the future of engineering service delivery.
Job Description
Key responsibilities include managing the UK engineering risk profile in collaboration with our Global Risk and Corporate Operations teams, ensuring timely submission of Key Risk Control documentation and attestations.
You’ll oversee the quality of service delivery by both ISS and our supply chain partners to meet KPIs and SLAs.
With accountability for reactive engineering spend and responsibility for leading the engineering supply chain review, you’ll play a key role in aligning operations with budget expectations and developing national strategy.
You will also champion personal development and succession planning within the team, fostering a culture of growth and high performance.
Key Responsibilities
Lead all engineering activity across the client account, overseeing six direct reports
Act as the senior technical authority, providing visible leadership and strategic direction
Collaborate closely with the Account team and the central KAN Mobile Team
Manage and build strong relationships with subcontractors to ensure quality delivery
Drive a growth mindset across the contract, identifying opportunities for improvement and innovation
Work alongside Sustainability teams to align engineering with environmental objectives
Engage confidently with the customer, building trust and technical credibility
Professional and Personal Competencies/Qualifications
Strong engineering background with proven multi-site FM delivery experience
Holds a relevant engineering qualification suitable for the FM industry (flexible on level)
Established and confident technical leader able to hit the ground running
Experience managing and developing large engineering teams
Comfortable working at a senior level, influencing both internal and client stakeholders
Commercially aware with a strategic mindset and strong delivery focus
High technical credibility with a proactive, solution-oriented approach
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.