Locality Officer
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £18.14 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 02 August 2025 |
| Location: | Exeter, Devon, EX2 5FD |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | SGN 5271812 |
Summary
What's involved with this role:
Job Title: Locality Officer
Ref: SGN 5271812
Pay rate: £15.55 to £18.14 per hour PAYE
Basic DBS is required for this role.
The role:
We are looking for a candidate based in Exeter who is willing to travel to Plymouth a couple of times a week. The team are based in Exeter and the patch would be in Plymouth.
You'll be accountable for delivering a professional and high-quality mixed tenure service to customers across your locality.
You'll use your knowledge and skills to resolve a range of housing management challenges including Anti-Social Behaviour, housing and neighbourhood issues, contractual related breaches and changes, fraud and safeguarding.
You'll be an integral part of ensuring neighbourhoods are safe, whilst listening to customers’ needs.
Key responsibilities:
Effectively and proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes
Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
Taking a pro-active approach to health & safety and compliance
Providing an excellent customer experience which contributes to us achieving 90% customer satisfaction
Working in collaboration with colleagues from across the locality to conduct a programme of routine checks and deliver improvements to our homes and places
Building and maintaining relationships with key stakeholders and partner agencies
What the client is looking for:
Proven track record of delivering responsive, tenure-blind landlord services through local teams to sustain tenancies and maintain our homes and places
Strong, practical knowledge of tenancy, leasehold, and neighbourhood management to drive positive outcomes for customers
Skilled communicator who builds trust, earns respect, and confidently influences and challenges where needed
Experience working collaboratively across teams and agencies to meet complex customer needs
Brings operational focus and values-driven behaviour to deliver on the corporate plan and locality-based strategies for customers, homes, and places
Track record of proposing and helping implement innovative solutions, using upcoming policy changes to shape a flexible, responsive service
Ability to receive honest communication and develop inclusive relationships whilst remaining self-motivated and accountable for your work
Confident in accurate data handling and record-keeping
Sound understanding of data breaches, their implications, and how to prevent or triage them in line with industry standards
Demonstrated excellence in customer service within complex service delivery environments
Exceptional written, verbal, and interpersonal communication skills
Proficient in using a range of digital tools and platforms
Ideally holds membership of a relevant professional body, such as CIH or equivalent
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: SGN 5271812
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.