Air Logistics Customer Care Team Lead
| Posting date: | 03 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 August 2025 |
| Location: | Conbrook, B1 1AY |
| Company: | Kuehne + Nagel |
| Job type: | Permanent |
| Job reference: | 2174-43498271 |
Summary
Kühne + Nagel (AG & Co.) KG
We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.
The Air Logistics Customer Care Team Lead is responsible for ensuring that our customers and team experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence
How you create impact
- Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the SGAL team.
- Follow any new systems procedures within the department.
- Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential.
- To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
- Familiarize yourself with all special services we can offer and ensure customers are given all options available
- Staff time keeping and verbally speak with staff when required
- Assist out of hours to maintain correct cover staff levels in the event of staff sickness
- Implement any new systems within the department / Team
What we would like you to bring
- Experience in Aerospace field is preferred
- Extensive customer service experience within Freight forwarding is a must, preferably in air logistics
- Excellent knowledge of international and domestic airline routings, geography and time zones
- Understanding of the Aviation industry and delivering Time Critical shipments using all available services
- Experience in leading and managing a team
Ability to work in shifts 4 days off, 4 days on from 7 pm until 6.30 am night allowance is included in the package.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.
The Air Logistics Customer Care Team Lead is responsible for ensuring that our customers and team experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence
How you create impact
- Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the SGAL team.
- Follow any new systems procedures within the department.
- Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential.
- To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
- Familiarize yourself with all special services we can offer and ensure customers are given all options available
- Staff time keeping and verbally speak with staff when required
- Assist out of hours to maintain correct cover staff levels in the event of staff sickness
- Implement any new systems within the department / Team
What we would like you to bring
- Experience in Aerospace field is preferred
- Extensive customer service experience within Freight forwarding is a must, preferably in air logistics
- Excellent knowledge of international and domestic airline routings, geography and time zones
- Understanding of the Aviation industry and delivering Time Critical shipments using all available services
- Experience in leading and managing a team
Ability to work in shifts 4 days off, 4 days on from 7 pm until 6.30 am night allowance is included in the package.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.