Tenancy Support Officer
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £16.09 to £18.18 per hour |
| Additional salary information: | £16.09 - £18.18 per hour |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Liverpool, Merseyside, CH41 6PN |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4703821_1751535286 |
Summary
We're excited to be recruiting a Tenancy Support Officer in the Wirral on a full-time, temp to perm contract. Our client provide intensive housing management and tenancy support to vulnerable adults with varying levels of needs and backgrounds including mental health & learning disabilities.
This is a hybrid role where you will be required to travel to your property portfolio daily, so a driving licence with access to your own vehicle and valid business insurance is essential.
Your new role
- Delivering housing management functions including voids and lettings, property inspections, rent/service charge arrears management and dealing with all anti-social behaviour, safeguarding and other tenancy breaches
- Conducting regular health & safety checks and property inspections, identifying issues, logging repairs and facilitating access for contractors
- Ensuring Housing Benefit claims are completed upon sign up of tenancy, assisting colleagues to obtain any documents required from tenants
- Ensuring all safeguarding, ASB, nuisance and other tenancy breach reports are logged, investigated and resolved efficiently and effectively
- Completing and reviewing support plans/risk assessments with tenants, working in partnership with care providers
- Participating in stakeholder meetings and providing daily, weekly and monthly reports to Senior Management
What you'll need to succeed
- At least 6 months' experience of working with vulnerable adults in a supported/social housing setting, delivering housing and tenancy management functions
- An understanding of various mental health diagnoses and learning disabilities
- Experience of completing risk assessments & support plans
- Knowledge and understanding of housing & tenancy management law, legislation and best practice
- Driving licence with access to own vehicle and valid business insurance and able to commute to the Wirral daily
What you'll get in return
- Weekly pay
- Temp to perm opportunity after 6 months agency
- Option to be paid PAYE or Umbrella
- Hybrid working opportunity with mileage reimbursement
- Competitive salary
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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