Resident Project Liaison Officer
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £23.48 to £31.05 per hour |
| Additional salary information: | Rate: £23.48 PAYE / £31.05 Umbrella |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Islington, North London |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1547337 |
Summary
Neway Recruitment are seeking a Resident Project Liaison Officer to join our client based with Islington Council.
Location: Town Hall, London Borough of Islington
Contract Type: Full-time | 35 hours per week
Hours: 09:00 – 17:30, Monday to Friday
Duration: 6 July – 28 September 2025
Rate: £23.48 PAYE / £31.05 Umbrella (Inside IR35) Reference: RQ1547337 Clearance Required: Enhanced DBS
The London Borough of Islington is seeking an experienced and resident-focused Project Liaison Officer to support housing capital programmes across the borough. This is a vital role, acting as the bridge between residents, project teams, and contractors—ensuring clear communication, smooth coordination, and resident satisfaction through the lifecycle of refurbishment and improvement works.
Join a progressive authority at the heart of one of London’s most diverse communities and help shape the delivery of high-quality housing outcomes for our residents.
Key Responsibilities
Act as the central communication point for residents during major works and cyclical maintenance programmes
Develop and deliver tailored resident communication strategies—including newsletters, meeting invitations, surveys, and online content
Respond promptly and empathetically to resident concerns, queries, and complaints (including Stage 1 complaints)
Liaise with internal teams, councillors, contractors, Tenant Management Organisations (TMOs), and Tenant & Resident Associations (TRAs)
Organise and chair evening residents’ meetings; prepare accurate minutes and follow-up actions
Manage statutory consultation processes, including petitions and ballots
Contribute to service improvement through feedback analysis, customer satisfaction data, and lessons learned
What You’ll Bring
University degree or equivalent, with strong written and verbal communication skills
Proven experience in resident liaison, customer service, or project communications within housing or public sector environments
High levels of emotional intelligence, professionalism, and political awareness
Confidence dealing with diverse resident groups, sensitive issues, and formal complaint procedures
Tech-savvy with proficiency in MS Office and the ability to use databases and online platforms
Willingness to attend evening meetings and, when required, assist with legal access processes
This is an exciting opportunity to join a dedicated team committed to excellent service delivery and resident engagement.
Apply now and help us strengthen the relationship between Islington Council and its communities through major housing projects.
Location: Town Hall, London Borough of Islington
Contract Type: Full-time | 35 hours per week
Hours: 09:00 – 17:30, Monday to Friday
Duration: 6 July – 28 September 2025
Rate: £23.48 PAYE / £31.05 Umbrella (Inside IR35) Reference: RQ1547337 Clearance Required: Enhanced DBS
The London Borough of Islington is seeking an experienced and resident-focused Project Liaison Officer to support housing capital programmes across the borough. This is a vital role, acting as the bridge between residents, project teams, and contractors—ensuring clear communication, smooth coordination, and resident satisfaction through the lifecycle of refurbishment and improvement works.
Join a progressive authority at the heart of one of London’s most diverse communities and help shape the delivery of high-quality housing outcomes for our residents.
Key Responsibilities
Act as the central communication point for residents during major works and cyclical maintenance programmes
Develop and deliver tailored resident communication strategies—including newsletters, meeting invitations, surveys, and online content
Respond promptly and empathetically to resident concerns, queries, and complaints (including Stage 1 complaints)
Liaise with internal teams, councillors, contractors, Tenant Management Organisations (TMOs), and Tenant & Resident Associations (TRAs)
Organise and chair evening residents’ meetings; prepare accurate minutes and follow-up actions
Manage statutory consultation processes, including petitions and ballots
Contribute to service improvement through feedback analysis, customer satisfaction data, and lessons learned
What You’ll Bring
University degree or equivalent, with strong written and verbal communication skills
Proven experience in resident liaison, customer service, or project communications within housing or public sector environments
High levels of emotional intelligence, professionalism, and political awareness
Confidence dealing with diverse resident groups, sensitive issues, and formal complaint procedures
Tech-savvy with proficiency in MS Office and the ability to use databases and online platforms
Willingness to attend evening meetings and, when required, assist with legal access processes
This is an exciting opportunity to join a dedicated team committed to excellent service delivery and resident engagement.
Apply now and help us strengthen the relationship between Islington Council and its communities through major housing projects.