Visitor Experience Manager
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £40,633 to £45,489 per year |
| Hours: | Full time |
| Closing date: | 29 July 2025 |
| Location: | Huntingdon, Cambridgeshire |
| Remote working: | On-site only |
| Company: | Huntingdonshire District Council |
| Job type: | Permanent |
| Job reference: |
Summary
Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people.
Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.
At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
Job details
We are looking for a dynamic, inspirational and motivational Visitor Experience Manager to join our team at Hinchingbrooke Country Park, taking the lead in developing and enhancing the visitor experience, as you inspire the team to continually exceed our visitors’ expectations.
Hinchingbrooke Country Park is a well loved spot within the heart of Huntingdonshire, visited by over 200,000 people annually, and with recent planning approval to deliver a new, purpose built, visitor centre, car park and café within the next year, there will inevitably be exciting opportunities for the post holder to shape and influence the future of our commercial offer on site.
About the role
You will be working alongside the Commercial Manager and wider team to develop the on-site experience for visitors, unlocking the amazing heritage of the site, sharing stories of the wildlife that calls it home, and working with the communities that work to protect this space for future generations.
You will be responsible for the leadership of the café and gift shop team, as well as the delivery of our on-site conferencing. There will be plenty of opportunities to be enterprising, get creative and try innovative approaches, all in the name of delivering a world-class visitor experience, from before a visitor arrives to the moment they depart.
About you
You will be an enthusiastic, collaborative and organised individual with excellent leadership, communication and relationship-building qualities. With a passion for putting the visitor at the heart of decision-making, you will utilise data and evidence to test assumptions that will ultimately lead to better outcomes. Having an eye for detail, that often gets overlooked at outdoor visitor attractions, you will be obsessed with ensuring the park is always presented well and no stage of the visitor journey is forgotten.
This post will be subject to an enhanced DBS check.
An offer of employment is conditional upon having the right to work in the UK. Huntingdonshire District Council does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
Apply
To apply for this position, please complete the application form.
The closing date is 9am 29 July 2025 and interviews will be held the week commencing 4 August 2025.
However, this is a rolling campaign and we'll be reviewing applications on an ongoing basis and will close the advert early should we receive suitable applications, so please don't delay in applying!
For many of our roles (where it is possible) we accommodate a hybrid model of working. We know our people are what make Huntingdonshire District Council great and recognise how important a healthy work–life balance is. Our hybrid work model enables employees to work remotely whilst allowing for in-office collaboration opportunities across the district. Candidates should therefore be within commutable distance of our offices in Huntingdon, Cambridgeshire or able to attend meetings as required if further afield.
Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at recruitment@huntingdonshire.gov.uk.
Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.
Working for the council
As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.
Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.
Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.
At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
Job details
We are looking for a dynamic, inspirational and motivational Visitor Experience Manager to join our team at Hinchingbrooke Country Park, taking the lead in developing and enhancing the visitor experience, as you inspire the team to continually exceed our visitors’ expectations.
Hinchingbrooke Country Park is a well loved spot within the heart of Huntingdonshire, visited by over 200,000 people annually, and with recent planning approval to deliver a new, purpose built, visitor centre, car park and café within the next year, there will inevitably be exciting opportunities for the post holder to shape and influence the future of our commercial offer on site.
About the role
You will be working alongside the Commercial Manager and wider team to develop the on-site experience for visitors, unlocking the amazing heritage of the site, sharing stories of the wildlife that calls it home, and working with the communities that work to protect this space for future generations.
You will be responsible for the leadership of the café and gift shop team, as well as the delivery of our on-site conferencing. There will be plenty of opportunities to be enterprising, get creative and try innovative approaches, all in the name of delivering a world-class visitor experience, from before a visitor arrives to the moment they depart.
About you
You will be an enthusiastic, collaborative and organised individual with excellent leadership, communication and relationship-building qualities. With a passion for putting the visitor at the heart of decision-making, you will utilise data and evidence to test assumptions that will ultimately lead to better outcomes. Having an eye for detail, that often gets overlooked at outdoor visitor attractions, you will be obsessed with ensuring the park is always presented well and no stage of the visitor journey is forgotten.
This post will be subject to an enhanced DBS check.
An offer of employment is conditional upon having the right to work in the UK. Huntingdonshire District Council does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
Apply
To apply for this position, please complete the application form.
The closing date is 9am 29 July 2025 and interviews will be held the week commencing 4 August 2025.
However, this is a rolling campaign and we'll be reviewing applications on an ongoing basis and will close the advert early should we receive suitable applications, so please don't delay in applying!
For many of our roles (where it is possible) we accommodate a hybrid model of working. We know our people are what make Huntingdonshire District Council great and recognise how important a healthy work–life balance is. Our hybrid work model enables employees to work remotely whilst allowing for in-office collaboration opportunities across the district. Candidates should therefore be within commutable distance of our offices in Huntingdon, Cambridgeshire or able to attend meetings as required if further afield.
Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at recruitment@huntingdonshire.gov.uk.
Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.
Working for the council
As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.
Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.