Reception Manager
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | Newcastle Upon Tyne , NE12 6HS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1459-25-0002 |
Summary
Team Leadership: Lead, manage, and motivate the reception team to deliver excellent customer service. Conduct regular team meetings and performance reviews to ensure staff development and engagement. Operational Management: Oversee the scheduling and management of patient appointments, ensuring efficient use of practice resources and minimising wait times. Patient Interaction: Ensure all patient inquiries, whether in person, over the phone, or via email, are handled promptly, professionally, and with empathy. Record Keeping: Maintain accurate patient records and ensure compliance with data protection regulations. Implement and monitor systems for efficient data management. Policy Development: Develop and implement reception policies and procedures to enhance efficiency and patient satisfaction. Regularly review and update these policies as needed. Reception Area Management: Ensure the reception area is tidy, welcoming, and equipped with necessary materials. Address any maintenance or supply issues promptly. Complaint Resolution: Handle escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies. Collaboration: Work closely with healthcare professionals and administrative staff to ensure seamless practice operations and effective communication.