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Management Administration Assistant
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £14.06 per hour |
| Additional salary information: | £14.06 an hour |
| Hours: | Full time |
| Closing date: | 23 July 2025 |
| Location: | North Shields, NE29 0SF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3676-25-0007 |
Summary
Primary Responsibilities Provide administrative support to the management team, including scheduling meetings, booking rooms, preparing agendas, confidential minute-taking for all practice meetings (clinical and business), and ensuring timely follow-up of action items. Support recruitment and HR processes, including maintaining up-to-date personnel files, onboarding documentation, training records, IT access (Windows, email, shared folders), and Smartcard access for new starters and leavers. Support the planning and coordination of mandatory role-specific training, including reminders and tracking completion. Manage internal communication platforms (eg staff noticeboards, newsletters, GP Teamnet topic pages) to ensure staff are kept informed. Act as a smartcard sponsor for the practice. Assist in maintaining compliance with CQC, GDPR, DSPT (data security and protection toolkit) and other relevant regulatory frameworks.. Support health and safety processes, including incident reporting, building maintenance, and ensuring compliance with health and safety regulations under management guidance. Assist in maintaining and updating the business continuity plan to ensure operational resilience. Develop, distribute, and analyse patient and staff questionnaires (e.g., Friends and Family Test, clinical audits, IG audits). Communication with patient cohorts via electronic method (e.g., text messages, email campaigns). Produce practice statistics using data extracted from RAIDR, including weekly discharge reports. Assist with resolving routine IT issues and liaise with external IT support providers when required. Support management with audits, including (but not limited to) waste management, cleaning audits, and information governance Assist in the logging, coordination, and resolution of patient complaints in line with practice policy. Act as a liaison point between the management team, staff, and external stakeholders. Contribute to the maintenance and development of the practice website. Design and produce patient communications including posters, leaflets, and digital materials. Scan and securely store confidential documents as required. Assist in the review and update of practice policies and standard operating procedures. Order stationery, clinical supplies, and other goods as required. Support the management team with monthly, quarterly, and annual data returns and clinical searches. Maintain the practices asset register, including IT equipment and mobile devices. Support the management team with the configuration and any changes of the practice telephone system. Secondary Responsibilities First line of contact in the absence of the management team Assist PCN organisational manager with the board minutes Assist Reception and Branch Reception Leads as required Create Accurx templates if required Support the management team with any social and/or well being events.