Receptionist
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £30,987 to £32,346 per year, pro rata |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | tw3 |
| Remote working: | On-site only |
| Company: | Great Oaks College |
| Job type: | Contract |
| Job reference: |
Summary
The college provides further educational opportunities to students aged 19-25 with moderate, severe and profound and multiple learning difficulties, many of whom also have other needs such as physical disabilities, sensory impairments and autism. We run three Pathways: Vocational, Life and Living and Engagement for Life.
We are looking to appoint a Receptionist to support the provision of a professional admin service delivered to a high quality standard with exceptional customer service skills. You will need to be highly organised, flexible, able to prioritise multiple tasks in a demanding environment, have excellent communication and IT skills along with a meticulous attention to detail. The ideal candidate will have experience of working in a busy reception / office environment ideally in a similar environment.
We value our employees and offer a supportive and engaging environment, comprehensive induction, inset and excellent continuous professional development training sessions, Teachers Pension scheme access to staff discounts, and other wellbeing benefits:
A supportive, inclusive college community
A comprehensive induction and CPD programme
Access to the NEST Pension Scheme
Modern, well-resourced facilities
A range of wellbeing and staff benefits, including:
Employee Assistance Programme
Free 24/7 access to private doctors and nurses (online)
Daily staff breakfasts with fruit, cereal, and toast
Eligibility for Blue Light Card
Cycle to Work Scheme
Free eye tests for eligible staff
Employee referral reward
Details of this post are available on the College Website on https://greatoakscollege.com
Please ensure that you explain clearly in your application how you meet the person specifications.
Great Oaks College is committed to safeguarding and promoting the welfare of young people and anyone applying to work at the College is expected to share this commitment.
This position is subject to a satisfactory, enhanced DBS check with adult barring and references being received.
Closing Date: Thursday, 17th July at 9am
Interview Date: Monday, 21st July 2025 (time TBA)
Start Date: September 2025 (depending on the onboarding checks)
Contract Type: Fixed term until July 2026, Term Time only (39weeks)
Pay Scale: Great Oaks Inner Scale 4 point 7-10 (Full-time pay between £30,987 to £32,346)
Actual Salary pro rata: £26,657 to £27,826 per annum
Hours of work: 8:00 – 16:00 (Monday to Friday).
Main purpose of the job:
• To provide an effective reception and administrative service to staff, students, parents, stakeholders and all external visitors ensuring excellent customer service and a professional and positive welcome to all.
• To provide comprehensive administrative support to the college whilst protecting student learning time.
• To be responsible for the inputting and processing of information and student data using the college databases and administration systems.
• To be responsible for student attendance and absence calls.
General Reception Duties:
• This role is an essential first welcome to all visitors and will uphold the excellent reputation of Great Oaks College.
• Answer all telephone calls, keeping detailed notes of all messages to pass on to the relevant member of staff.
• Deal with queries on the telephone, via e-mail and in person from a range of sources including students, parents, staff, local authorities and the Department for Education.
• Ensure that visitors have been appropriately vetted utilising the Single Central Register for external professionals in the building.
Announce the arrival and departure of student transport, upholding student safety and reporting any concerns.
• Deal with daily requests including administration of student lunches, staff travel cards, outings forms and access to vehicles.
• Update the telephone list, transport list and College calendar.
• Deal with incoming and outgoing mail and email.
• Ensure a clean desk policy is maintained in the reception and adjacent areas.
• Make announcements over the telephone system to communicate with staff and to announce where help is required.
• Update records required for fire evacuation and understand the allocated duties required of reception staff during a fire evacuation.
• Maintain and update reception procedures ensuring that all relevant staff are aware of any updates.
• Receiving, checking and distribution of deliveries.
General Administrative Duties :
• Undertake a range of student-related administration.
• Utilise the electronic communication system to ensure that parents/carers are regularly updated with relevant information.
• Provide administrative support for events.
• Ensure that all records relating to students and families are accurate, up-to-date and accessible.
• Keep the filing up to date and organised.
• Order and distribution of stationery to staff.
• Order and distribution of uniform.
• Collation and dissemination of information to colleagues and external stakeholders, i.e. college newsletter.
• Ordering and distribution of free meal vouchers to eligible students.
Student Attendance and Welfare
• Ensure the daily administration of absences and report concerns regarding student absence to the Senior Leadership Team.
• Provide attendance data reports to the student causing concern meetings and sending out attendance letters.
General Duties :
• Stationery Supplies stock management. This includes placing orders, receiving stock, and moving heavy or bulky boxes.
• Undertake any other duties as requested by the Senior Leadership Team.
• Ensure that all contact with parents/carers and staff is prompt and effective.
• Ensure excellent attention to detail, a professional attitude to work and confidentiality of personal data.
• Assist with other tasks that support the smooth running of the College day.
We are looking to appoint a Receptionist to support the provision of a professional admin service delivered to a high quality standard with exceptional customer service skills. You will need to be highly organised, flexible, able to prioritise multiple tasks in a demanding environment, have excellent communication and IT skills along with a meticulous attention to detail. The ideal candidate will have experience of working in a busy reception / office environment ideally in a similar environment.
We value our employees and offer a supportive and engaging environment, comprehensive induction, inset and excellent continuous professional development training sessions, Teachers Pension scheme access to staff discounts, and other wellbeing benefits:
A supportive, inclusive college community
A comprehensive induction and CPD programme
Access to the NEST Pension Scheme
Modern, well-resourced facilities
A range of wellbeing and staff benefits, including:
Employee Assistance Programme
Free 24/7 access to private doctors and nurses (online)
Daily staff breakfasts with fruit, cereal, and toast
Eligibility for Blue Light Card
Cycle to Work Scheme
Free eye tests for eligible staff
Employee referral reward
Details of this post are available on the College Website on https://greatoakscollege.com
Please ensure that you explain clearly in your application how you meet the person specifications.
Great Oaks College is committed to safeguarding and promoting the welfare of young people and anyone applying to work at the College is expected to share this commitment.
This position is subject to a satisfactory, enhanced DBS check with adult barring and references being received.
Closing Date: Thursday, 17th July at 9am
Interview Date: Monday, 21st July 2025 (time TBA)
Start Date: September 2025 (depending on the onboarding checks)
Contract Type: Fixed term until July 2026, Term Time only (39weeks)
Pay Scale: Great Oaks Inner Scale 4 point 7-10 (Full-time pay between £30,987 to £32,346)
Actual Salary pro rata: £26,657 to £27,826 per annum
Hours of work: 8:00 – 16:00 (Monday to Friday).
Main purpose of the job:
• To provide an effective reception and administrative service to staff, students, parents, stakeholders and all external visitors ensuring excellent customer service and a professional and positive welcome to all.
• To provide comprehensive administrative support to the college whilst protecting student learning time.
• To be responsible for the inputting and processing of information and student data using the college databases and administration systems.
• To be responsible for student attendance and absence calls.
General Reception Duties:
• This role is an essential first welcome to all visitors and will uphold the excellent reputation of Great Oaks College.
• Answer all telephone calls, keeping detailed notes of all messages to pass on to the relevant member of staff.
• Deal with queries on the telephone, via e-mail and in person from a range of sources including students, parents, staff, local authorities and the Department for Education.
• Ensure that visitors have been appropriately vetted utilising the Single Central Register for external professionals in the building.
Announce the arrival and departure of student transport, upholding student safety and reporting any concerns.
• Deal with daily requests including administration of student lunches, staff travel cards, outings forms and access to vehicles.
• Update the telephone list, transport list and College calendar.
• Deal with incoming and outgoing mail and email.
• Ensure a clean desk policy is maintained in the reception and adjacent areas.
• Make announcements over the telephone system to communicate with staff and to announce where help is required.
• Update records required for fire evacuation and understand the allocated duties required of reception staff during a fire evacuation.
• Maintain and update reception procedures ensuring that all relevant staff are aware of any updates.
• Receiving, checking and distribution of deliveries.
General Administrative Duties :
• Undertake a range of student-related administration.
• Utilise the electronic communication system to ensure that parents/carers are regularly updated with relevant information.
• Provide administrative support for events.
• Ensure that all records relating to students and families are accurate, up-to-date and accessible.
• Keep the filing up to date and organised.
• Order and distribution of stationery to staff.
• Order and distribution of uniform.
• Collation and dissemination of information to colleagues and external stakeholders, i.e. college newsletter.
• Ordering and distribution of free meal vouchers to eligible students.
Student Attendance and Welfare
• Ensure the daily administration of absences and report concerns regarding student absence to the Senior Leadership Team.
• Provide attendance data reports to the student causing concern meetings and sending out attendance letters.
General Duties :
• Stationery Supplies stock management. This includes placing orders, receiving stock, and moving heavy or bulky boxes.
• Undertake any other duties as requested by the Senior Leadership Team.
• Ensure that all contact with parents/carers and staff is prompt and effective.
• Ensure excellent attention to detail, a professional attitude to work and confidentiality of personal data.
• Assist with other tasks that support the smooth running of the College day.