Hotel Receptionist

Posting date:	03 July 2025
Salary:	£26,400 per year
Hours:	Full time
Closing date:	02 August 2025
Location:	SG12 7PZ
Remote working:	On-site only
Company:	Smart10 Ltd
Job type:	Permanent
Job reference:	DD030725-44601

Summary

Job Title: Hotel Receptionist
Location: Hertfordshire
Salary: £26,400 per annum
Contract Type: Full-time, Permanent
Hours: 40 hours per week, 5 shifts over 7 days on a rotating basis

About the Role

We are currently seeking a friendly, professional, and customer-focused Hotel Receptionist to join our front-of-house team in Hertfordshire. This is a full-time position requiring flexibility to work across a 7-day operation, including weekends and varying shift patterns.

Key Responsibilities

• Greet guests warmly upon arrival and ensure a smooth check-in/check-out process

  
  

• Handle guest queries, complaints, and requests efficiently and professionally

  
  

• Manage bookings, cancellations, and special requests via phone, email, and in person

  
  

• Maintain accurate records and operate the front desk system

  
  

• Liaise with housekeeping and other departments to ensure a seamless guest experience

  
  

• Provide information about the hotel, local area, and amenities

  
  

• Handle cash, card transactions, and issue invoices as required

  
  

• Ensure the front desk and reception area are clean and presentable at all times

  
  Shift Patterns

  You will work 5 shifts per week on a rotating basis. The following shift times apply across a 7-day operation:

  • Morning Shift: 07:00 – 15:30

    
    

  • Mid Shift: 10:00 – 18:00

    
    

  • Evening Shift: 15:00 – 23:00

    
    

    Please note: Weekend availability is essential for this role.

    Skills and Experience Required

    • Previous experience in a hotel or customer service role is highly desirable

      
      

    • Excellent communication and interpersonal skills

      
      

    • A professional and welcoming manner

      
      

    • Ability to multitask and remain calm under pressure

      
      

    • Good computer literacy; experience with booking/reservation systems is an advantage

      
      

    • Flexibility to work various shifts, including weekends and bank holidays

      
      Benefits

      • Competitive salary of £26,400 per annum

        
        

      • Opportunity to work in a supportive and dynamic hospitality environment

        
        

      • Ongoing training and development

        
        

      • Uniform provided

        
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      • Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
        
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