Spa Receptionist
| Posting date: | 11 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Ware, Hertfordshire, SG12 0SD |
| Company: | Hanbury Manor Marriott Hotel & Country Club |
| Job type: | Permanent |
| Job reference: | 25096156_1749642685 |
Summary
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Hotel & Country Club makes a lasting impression. Marriott Hotels, Marriott International's flagship brand with more than 6,000 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
We are looking for a new team player to help run the Country Club & Spa reception area, the main purpose of the role is to provide a caring, friendly, and efficient service to our members and guests. With an emphasis on excellent customer service we ensure our guests receive a seamless experience.
Key duties will include:
- To deal promptly and courteously with any enquiries or complaints at the Reception Desk or on the telephone.
- Use Concept booking system and Opera.
- Liaise with various departments to ensure a seamless experience for guests.
- Support the Health Club to drive income and deliver all aspects of the department budget.
- To ensure that day guests are properly welcomed, shown round and looked after during their day.
Skills and Knowledge
- Flexible approach to working hours including early starts, evenings & weekends
- Strong Communication skills
- Pro-active and reliable
- Able to work alone and within a team
- Excellent interpersonal skills
- Excellent level of spoken and written English
- Excellent Presentation
- Excellent Customer Care Skills
- Able to deal with difficult situations professionally and efficiently
- Ability & desire to attend internal & external training courses
What is in it for you?
You'll be supported in and out of the workplace through:
- Treatment and Retail Commission
- Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
- Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
- Length of service rewards
- Monthly/yearly recognition schemes
- Extensive training both internally and externally
- World-class career opportunities internationally within Marriott hotels tailored to your specific needs
- Heavily discounted room rates for you & friends and family
- Professional learning and development opportunities
- Complimentary meals on duty
- Complimentary dry cleaning - we want you to look smart and well-groomed at all times
- Complimentary use of Gym - because your well-being is important
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
- Pension scheme
- Cycle to work scheme
- Access to major high street discounts so you can treat your friends and family
Come and join us today, and become part of the Marriott family.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Proud member of the Disability Confident employer scheme