7437 - Senior Insight Manager
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £41,463 to £45,276 per year |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | B2 4AJ |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 7437 |
Summary
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. This transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Team Overview
This is an exciting time at the Office of the Public Guardian (OPG), as we transform how we deliver our statutory services and ensure that we are fit for the future. As a Senior Insight Manager, this will be a new role in our Insight and Customer Experience team. It is currently made up of 1 x SEO, 3 x HEOs, 1 EO, and led by one G7.
The Insight and Customer Experience team bring the voice of the customer to life in OPG in compelling ways using social research, internal data, user research and feedback from our customers.
The purpose of the role is to lead research projects that can drive greater customer (and future customer) understanding; inform policy evaluation and measure the customer experience to identify areas that may fall short of customer expectations. This will involve looking at areas such as market segmentation to identify target groups and underlying customer needs; shaping customer feedback programmes to identify issues and improvements in the customer experience programme; through to measuring the impact of policy changes on OPG customer groups.
The team is collaborative, data-driven, and committed to developing high-quality, evidence-based insights that support OPG’s transformation agenda and help improve the experience of our users, particularly those who may be vulnerable or at risk.
Duties
The successful candidate will support the Head of Insight and Customer Experience in the development of the insight strategy and be responsible for the line management and development of the more junior members of the team (3 HEOs and 1 EO).
This role will enable the individual to be exposed to a wide spectrum of research and insight work, with the data generated being used to inform strategic decision making, policy making, service design and operational improvements. They will be required to analyse data related to our different customer groups and pull our clear insights and recommendations.
Producing work quickly and effectively is essential. The post-holder will need to have a high attention to detail, must be numerate and have prior experience of consumer research (qual and quant). The scope of the Insight and Customer Experience team is continuing to grow so this role will have the opportunity to oversee a wide portfolio of projects over time.
In addition to primary research projects, this role will play an important part in the strategic development of insight at OPG. The postholder will need to spot areas for improvement and adapt and change ways of working internally to address these.
Job Role and Responsibilities
Your responsibilities will include:
• Research Delivery: Ensure quality, accurate, and robust research is delivered across the team and oversee all aspects of the research process (design/fieldwork/analysis) to inform market & customer understanding, policy development and customer experience
• Influencing: Collaborate effectively with teams across OPG and the Ministry of Justice (MoJ) to understand factors that may inform the insight programme and where existing knowledge can be utilised to aid decision making
• Communication: Deliver research findings to stakeholders across OPG in a clear, concise way through a range of methods (presentations, reports, workshops); expand on methods of delivery where appropriate
• Leadership: Line management of 3 x HEOs and 1 EO; responsible for shaping the work of this team and ensuring their wellbeing, development and professional practice is supported and that diversity and inclusion is championed
• Continuous Development: Identify ways to drive efficiencies and automation to ensure there is capacity to support in research projects across the insight team. Support on maintaining and evolving our knowledge library of key projects
• Continuous Development: Contribute towards the development of new customer insight capabilities that raise the profile of the insight function
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. This transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Team Overview
This is an exciting time at the Office of the Public Guardian (OPG), as we transform how we deliver our statutory services and ensure that we are fit for the future. As a Senior Insight Manager, this will be a new role in our Insight and Customer Experience team. It is currently made up of 1 x SEO, 3 x HEOs, 1 EO, and led by one G7.
The Insight and Customer Experience team bring the voice of the customer to life in OPG in compelling ways using social research, internal data, user research and feedback from our customers.
The purpose of the role is to lead research projects that can drive greater customer (and future customer) understanding; inform policy evaluation and measure the customer experience to identify areas that may fall short of customer expectations. This will involve looking at areas such as market segmentation to identify target groups and underlying customer needs; shaping customer feedback programmes to identify issues and improvements in the customer experience programme; through to measuring the impact of policy changes on OPG customer groups.
The team is collaborative, data-driven, and committed to developing high-quality, evidence-based insights that support OPG’s transformation agenda and help improve the experience of our users, particularly those who may be vulnerable or at risk.
Duties
The successful candidate will support the Head of Insight and Customer Experience in the development of the insight strategy and be responsible for the line management and development of the more junior members of the team (3 HEOs and 1 EO).
This role will enable the individual to be exposed to a wide spectrum of research and insight work, with the data generated being used to inform strategic decision making, policy making, service design and operational improvements. They will be required to analyse data related to our different customer groups and pull our clear insights and recommendations.
Producing work quickly and effectively is essential. The post-holder will need to have a high attention to detail, must be numerate and have prior experience of consumer research (qual and quant). The scope of the Insight and Customer Experience team is continuing to grow so this role will have the opportunity to oversee a wide portfolio of projects over time.
In addition to primary research projects, this role will play an important part in the strategic development of insight at OPG. The postholder will need to spot areas for improvement and adapt and change ways of working internally to address these.
Job Role and Responsibilities
Your responsibilities will include:
• Research Delivery: Ensure quality, accurate, and robust research is delivered across the team and oversee all aspects of the research process (design/fieldwork/analysis) to inform market & customer understanding, policy development and customer experience
• Influencing: Collaborate effectively with teams across OPG and the Ministry of Justice (MoJ) to understand factors that may inform the insight programme and where existing knowledge can be utilised to aid decision making
• Communication: Deliver research findings to stakeholders across OPG in a clear, concise way through a range of methods (presentations, reports, workshops); expand on methods of delivery where appropriate
• Leadership: Line management of 3 x HEOs and 1 EO; responsible for shaping the work of this team and ensuring their wellbeing, development and professional practice is supported and that diversity and inclusion is championed
• Continuous Development: Identify ways to drive efficiencies and automation to ensure there is capacity to support in research projects across the insight team. Support on maintaining and evolving our knowledge library of key projects
• Continuous Development: Contribute towards the development of new customer insight capabilities that raise the profile of the insight function