CHANGE OFFICER
| Posting date: | 02 July 2025 |
|---|---|
| Salary: | £35,235 to £37,938 per year |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | HU11HJ |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 32889 |
Summary
We have a fantastic opportunity for a dynamic and creative individual to join our Business Development & Change Team in Neighbourhoods & Housing, at a time of great change in the social housing sector.
As a Change Officer, you will play a key role in delivering the change projects necessary for the service to improve and succeed within the strengthened and much more rigorously regulated environment in which social housing now operates, following the introduction of the Social Housing (Regulation) Act 2023 and Consumer Standards Framework – all of which represent the biggest change to social housing in many years.
In this role you will be part of the team delivering the project-based work required to develop our service against the four pillars of Consumer Standards defined by the Regulator of Social Housing:
Safety & Quality
includes the likes of stock and asset management, compliance, repairs etc.
Transparency, Influence, and Accountability
includes the likes of diverse needs, engagement with tenants, treating tenants with fairness and respect etc.
Neighbourhoods & Community
includes the likes of management of shared spaces, anti-social behaviour, domestic abuse etc.
Tenancy
includes the likes of allocations and lettings, sustainment, mutual exchange etc.
As a Change Officer, you will:
Have some experience in project delivery, such as the writing of business cases and project plans, and the implementation of projects alongside subject matter experts from the business
Be skilled in business analysis, or have the appetite / aptitude to develop such skills, to understand / develop, for example, ‘as is’ and ‘to be’ operating models, process mapping, organisational impact analysis etc.
Be able to work alongside colleagues from across the housing service, other Council services, and partners and suppliers, such as Procurement, ICT, Legal, KWL etc., to deliver key change projects
Advise, guide, and help operational delivery teams with regard project implementation and new ways of working
Have a positive attitude and put the customer and excellent social housing provision at the heart of everything you do
Importantly, you will form part of a very supportive, experienced, and friendly team of housing and change professionals, which works together to help managers and decision-makers across the service advance and adapt and provide the best customer-focused service possible.
For an informal discussion about the role please contact Jason Gould or Emma Warwick on 01482 615 403. Or, if you would like to hear what it’s like working in the Neighbourhoods & Housing Change Team from a potentially future colleague, please contact Amber Peet on 01482 613 227 Lisa Grainger on 01482 614 506 Leon Irwin on 01482 615 698 or Rich Newlove on 01482 614 891
As a Change Officer, you will play a key role in delivering the change projects necessary for the service to improve and succeed within the strengthened and much more rigorously regulated environment in which social housing now operates, following the introduction of the Social Housing (Regulation) Act 2023 and Consumer Standards Framework – all of which represent the biggest change to social housing in many years.
In this role you will be part of the team delivering the project-based work required to develop our service against the four pillars of Consumer Standards defined by the Regulator of Social Housing:
Safety & Quality
includes the likes of stock and asset management, compliance, repairs etc.
Transparency, Influence, and Accountability
includes the likes of diverse needs, engagement with tenants, treating tenants with fairness and respect etc.
Neighbourhoods & Community
includes the likes of management of shared spaces, anti-social behaviour, domestic abuse etc.
Tenancy
includes the likes of allocations and lettings, sustainment, mutual exchange etc.
As a Change Officer, you will:
Have some experience in project delivery, such as the writing of business cases and project plans, and the implementation of projects alongside subject matter experts from the business
Be skilled in business analysis, or have the appetite / aptitude to develop such skills, to understand / develop, for example, ‘as is’ and ‘to be’ operating models, process mapping, organisational impact analysis etc.
Be able to work alongside colleagues from across the housing service, other Council services, and partners and suppliers, such as Procurement, ICT, Legal, KWL etc., to deliver key change projects
Advise, guide, and help operational delivery teams with regard project implementation and new ways of working
Have a positive attitude and put the customer and excellent social housing provision at the heart of everything you do
Importantly, you will form part of a very supportive, experienced, and friendly team of housing and change professionals, which works together to help managers and decision-makers across the service advance and adapt and provide the best customer-focused service possible.
For an informal discussion about the role please contact Jason Gould or Emma Warwick on 01482 615 403. Or, if you would like to hear what it’s like working in the Neighbourhoods & Housing Change Team from a potentially future colleague, please contact Amber Peet on 01482 613 227 Lisa Grainger on 01482 614 506 Leon Irwin on 01482 615 698 or Rich Newlove on 01482 614 891
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.