IT Service Adoption Lead
| Posting date: | 02 July 2025 |
|---|---|
| Salary: | £56,000 per year |
| Hours: | Full time |
| Closing date: | 06 July 2025 |
| Location: | Basingstoke, Hampshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Temporary |
| Job reference: | 7105 |
Summary
We have an opportunity for an IT Service Adoption Lead to join our team in Basingstoke.
This is a full time, fixed term contract for 12 months with a mix of home and office working.
The starting salary is circa £56,000 depending on experience.
The Role:
As an IT Service Adoption Lead you'll be contributing to Sovereign Network Groups (SNG) organisational resilience. Assuring new IT services are seamlessly accepted in to our colleagues working lives and continually improving our IT offering to meet business needs.
You'll manage and maintain the service adoption process from IT service transition in to IT service delivery, working closely with the IT service delivery and IT service design and transaction teams.
You will train and support colleagues throughout SNG on new and changed technology and chair regular focus groups with key stakeholders.
What we need from you:
As an IT Service Adoption Lead at SNG you will need experience of developing an maturing and IT Service Adoption capability. This will be in a multi-tiered IT support environment based on ITIL best practice.
You will need excellent stakeholder management skills and the ability to influence and motivate others around the use of technology.
An ITIL v3 or v4 Foundation certificate would be an advantage.
We are looking for:
A proactive approach
Strong leadership skills and the ability to communicate and champion IT service adoption processes
Analytical and problem-solving skills
Excellent communication and reporting skills
Experience in creating training materials and guides
What we can offer you:
As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme
• A range of wellbeing discounts including Gym Memberships
About us:
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.
This is a full time, fixed term contract for 12 months with a mix of home and office working.
The starting salary is circa £56,000 depending on experience.
The Role:
As an IT Service Adoption Lead you'll be contributing to Sovereign Network Groups (SNG) organisational resilience. Assuring new IT services are seamlessly accepted in to our colleagues working lives and continually improving our IT offering to meet business needs.
You'll manage and maintain the service adoption process from IT service transition in to IT service delivery, working closely with the IT service delivery and IT service design and transaction teams.
You will train and support colleagues throughout SNG on new and changed technology and chair regular focus groups with key stakeholders.
What we need from you:
As an IT Service Adoption Lead at SNG you will need experience of developing an maturing and IT Service Adoption capability. This will be in a multi-tiered IT support environment based on ITIL best practice.
You will need excellent stakeholder management skills and the ability to influence and motivate others around the use of technology.
An ITIL v3 or v4 Foundation certificate would be an advantage.
We are looking for:
A proactive approach
Strong leadership skills and the ability to communicate and champion IT service adoption processes
Analytical and problem-solving skills
Excellent communication and reporting skills
Experience in creating training materials and guides
What we can offer you:
As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme
• A range of wellbeing discounts including Gym Memberships
About us:
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.