IT Assistant
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | £11,600 per year |
| Additional salary information: | We contribute 6.5% to your pension when you contribute 1.5% and offer 29 days annual leave. |
| Hours: | Part time |
| Closing date: | 06 July 2025 |
| Location: | Camberwell, South East London |
| Remote working: | On-site only |
| Company: | Thames Reach |
| Job type: | Permanent |
| Job reference: | ITA - 0625 |
Summary
Role: IT Assistant
Salary: £11,600 pro rata (full time equivalent of £29,000 per annum)
Hours: 15 hours per week over Thursday and Friday
Location: Camberwell - London
Closing date: 06/07/2025
Interview date: 16/07/2025
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as the IT Assistant we will make the best use of all your understanding, compassion and commitment.
About us…
Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
Thames Reach welcomes applications from people with transferable skills
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
We are looking for an IT Assistant to join the IT team.
You will:
.Maintenance of asset registers for our IT equipment
.Ensuring that laptops and mobile phones are prepared and ready for new starters
.Order of mobile phones and other IT kit as required and updating the EE portal
.Work with Smartdesc to coordinate site visits ad assist with problem resolution where required
.Perform basic setup of desktop and office IT equipment
.Update of IT documentation and workflows for new starters, movers and leavers
You will have:
.Excellent knowledge, understanding or experience of working with the .Microsoft 365 suite of applications, including SharePoint
.Knowledge, understanding or experience of configuring and setting up Android phones
.Knowledge of basic IT networking, and experience of troubleshooting basic connectivity issues
.Excellent written and verbal communication skills
.Experience of working independently using own initiative whilst meeting tight deadlines.
.Experience of keeping accurate records and providing information for monitoring and evaluation as required
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please contact, Tom Bowlby, IT Manager at Tom.Bowlby@thamesreach.org.uk
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
Salary: £11,600 pro rata (full time equivalent of £29,000 per annum)
Hours: 15 hours per week over Thursday and Friday
Location: Camberwell - London
Closing date: 06/07/2025
Interview date: 16/07/2025
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as the IT Assistant we will make the best use of all your understanding, compassion and commitment.
About us…
Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
Thames Reach welcomes applications from people with transferable skills
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
We are looking for an IT Assistant to join the IT team.
You will:
.Maintenance of asset registers for our IT equipment
.Ensuring that laptops and mobile phones are prepared and ready for new starters
.Order of mobile phones and other IT kit as required and updating the EE portal
.Work with Smartdesc to coordinate site visits ad assist with problem resolution where required
.Perform basic setup of desktop and office IT equipment
.Update of IT documentation and workflows for new starters, movers and leavers
You will have:
.Excellent knowledge, understanding or experience of working with the .Microsoft 365 suite of applications, including SharePoint
.Knowledge, understanding or experience of configuring and setting up Android phones
.Knowledge of basic IT networking, and experience of troubleshooting basic connectivity issues
.Excellent written and verbal communication skills
.Experience of working independently using own initiative whilst meeting tight deadlines.
.Experience of keeping accurate records and providing information for monitoring and evaluation as required
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please contact, Tom Bowlby, IT Manager at Tom.Bowlby@thamesreach.org.uk
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.