Duty Manager
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | £13.69 per hour |
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | HX1 1RE |
| Remote working: | On-site only |
| Company: | The Piece Hall Trust |
| Job type: | Permanent |
| Job reference: | DM01 |
Summary
Position: Duty Manager
Reporting To: Operations Manager
Contract: Permanent, 37 hours per week (will include evenings and weekends)
Salary: £13.69 per hour
Start Date: ASAP
About Us
Run by The Piece Hall Charitable Trust, this grade 1 listed building is the only remaining Georgian cloth hall in the world and welcomes more than 2 million visitors a year.
First opened in 1779 for the trading of ‘pieces’ of hand-woven woollen cloth, this stunning heritage site is now an award-winning, free to enter, contemporary leisure, retail and arts destination with a treasure trove of high-quality independent shops, bars, cafés and restaurants.
About the Job Role
Reporting to and working with the Operations Manager, the Duty Managers are responsible for the smooth running of The Piece Hall's daily operations. You will ensure that the building and facilities deliver all the expectations of a world class visitor destination conducting effective security and maintenance processes, and delivering excellent customer service to our tenants and visitors.
The Duty Managers will work on a shift-based pattern. Whilst on duty, you will confidently lead the cleaning, security, and maintenance arrangements across the site. This role is hands-on and practical, with cleaning and maintenance being an essential part of a Duty Manager's daily activities. You will also act as 'eyes and ears' for The Piece Hall Trust, regularly taking overall operational responsibility for the building and it's activities.
Main Duties
Opening and closing the building.
Following health and safety compliance procedures and updating records.
Ensuring that all public areas such as the courtyard, visitor centre, entrance gates, perimeter and toilet facilities are consistently maintained and presentable.
Monitoring activity across the site by being an active presence and responding to any issues that arise, including the monitoring of CCTV. (licence preferred).
Acting as a a fire marshal and designated first aider.
Taking the lead in managing any alarms, incidents or emergencies, and to report these incidents in line with appropriate procedures.
Liaising with emergency services where needed.
Being knowledgeable in safeguarding and acting accordingly in circumstances that arise.
Responsible for general housekeeping.
Acting as a knowledgeable ambassador of The Piece Hall.
Person Specification
Excellent communication skills
A flexible approach to work and working hours
Excellent leadership skills with the ability to give clear and precise instructions
The ability to provide planned and responsive services to the business in a dynamic environment.
The ability to work well as part of a team, but similarly work off your own initiative.
Have a solution-focus approach to problems.
A willingness to work outside, on your feet, in all weather conditions
Please note the following:
The above job description is not all encompassing and is subject to change to meet the needs of the role.
The successful candidate will be subject to a basic DBS check.
Reporting To: Operations Manager
Contract: Permanent, 37 hours per week (will include evenings and weekends)
Salary: £13.69 per hour
Start Date: ASAP
About Us
Run by The Piece Hall Charitable Trust, this grade 1 listed building is the only remaining Georgian cloth hall in the world and welcomes more than 2 million visitors a year.
First opened in 1779 for the trading of ‘pieces’ of hand-woven woollen cloth, this stunning heritage site is now an award-winning, free to enter, contemporary leisure, retail and arts destination with a treasure trove of high-quality independent shops, bars, cafés and restaurants.
About the Job Role
Reporting to and working with the Operations Manager, the Duty Managers are responsible for the smooth running of The Piece Hall's daily operations. You will ensure that the building and facilities deliver all the expectations of a world class visitor destination conducting effective security and maintenance processes, and delivering excellent customer service to our tenants and visitors.
The Duty Managers will work on a shift-based pattern. Whilst on duty, you will confidently lead the cleaning, security, and maintenance arrangements across the site. This role is hands-on and practical, with cleaning and maintenance being an essential part of a Duty Manager's daily activities. You will also act as 'eyes and ears' for The Piece Hall Trust, regularly taking overall operational responsibility for the building and it's activities.
Main Duties
Opening and closing the building.
Following health and safety compliance procedures and updating records.
Ensuring that all public areas such as the courtyard, visitor centre, entrance gates, perimeter and toilet facilities are consistently maintained and presentable.
Monitoring activity across the site by being an active presence and responding to any issues that arise, including the monitoring of CCTV. (licence preferred).
Acting as a a fire marshal and designated first aider.
Taking the lead in managing any alarms, incidents or emergencies, and to report these incidents in line with appropriate procedures.
Liaising with emergency services where needed.
Being knowledgeable in safeguarding and acting accordingly in circumstances that arise.
Responsible for general housekeeping.
Acting as a knowledgeable ambassador of The Piece Hall.
Person Specification
Excellent communication skills
A flexible approach to work and working hours
Excellent leadership skills with the ability to give clear and precise instructions
The ability to provide planned and responsive services to the business in a dynamic environment.
The ability to work well as part of a team, but similarly work off your own initiative.
Have a solution-focus approach to problems.
A willingness to work outside, on your feet, in all weather conditions
Please note the following:
The above job description is not all encompassing and is subject to change to meet the needs of the role.
The successful candidate will be subject to a basic DBS check.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.