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IT Support Technician

Job details
Posting date: 01 July 2025
Salary: Not specified
Additional salary information: Up to £32,000 per annum
Hours: Full time
Closing date: 31 July 2025
Location: S9 1XH
Remote working: On-site only
Company: Exemplar Health Care Services Limited
Job type: Permanent
Job reference: 282628JCQA

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Summary

Position: IT Technician
Location: Exemplar Healthcare Support Centre, Sheffield
Contract type: Full time
Rate: Up to £32,000 per annum

This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.

About the role

Exemplar Health Care is looking to recruit an experienced and self-motivated 2nd Line IT Technician with excellent communication skills to join our IT Service Desk team. To apply for the position, you must have at least 5 years of IT experience, including 3 years working in a 2nd line support role. You will be expected to take ownership of problems and incidents escalated from 1st line, perform technical diagnoses, and strive to achieve resolutions either remotely or on-site. This is a full-time position based mainly at our Support Centre in Sheffield. Occasional travel to multiple offices on an ad-hoc basis will be required. There is also the potential to be part of an out-of-hours on-call rota.

About Exemplar Health Care

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

About you

You’ll also have:

iOS / iPad experience to a high level

Intune MDM administration to a high level

Office 365 administration to a high level

Mac OS experience

Barracuda Cloud email security

Draytek Firewalls, Switches & AP’s (administration & config)

Supporting Windows 11

Networking technologies TCP/IP, DNS, LAN, WAN, DHCP

Desirable systems experience:

SolarWinds Service Desk

Sophos

Datto

Manage Engine- Exchange Plus and AD Manager Plus

SolarWinds Web Help Desk

Veeam (Backups)

Qualifications

GCSE’S at Grade C or above in English & Mathematics or equivalent

Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification

ITIL Foundation Qualification (desirable).



What we offer

We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects

retail and lifestyle discounts

free DBS check

paid access to the RCNi Learning platform

24/7 counselling and support

Blue Light Card eligibility.



How to apply

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, please contact Callum on CHughes@exemplarhc.com or call 07538589181

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