7335 - Content Designer
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | £41,463 to £52,040 per year |
| Additional salary information: | The national salary is £41,463 - £45,276, London salary is £47,657 - £52,040. Your salary will be dependent on your base location. GDD allowance: National: £41,463 - £45,276 (which may include an allowance of up to £462) London: £47,657 - £52,040 (which may include an allowance of up to £418) |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 7335 |
Summary
The role
We’re recruiting for Content Designers here at Justice Digital, to be part of our warm and collaborative user-centred design community.
These roles align against Content Designer from the Government Digital and Data Framework
You will work collaboratively with members of a multidisciplinary digital team and stakeholders from policy areas to produce straightforward journeys that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop a service that speeds up complex processes and helps prisons run more efficiently.
Roles are currently available in the following teams - we will decide which team is the best fit with the successful candidates’ skills and experience.
Connect DPS, Prisons Digital - this team ensures the new Digital Prison Services platform (DPS) provides prison staff with a single place to find information they need and complete administrative tasks efficiently and accurately. The team are joining disconnected microservices to create a seamless user experience, supporting the scaling of the platform by improving front-end components and technical architecture.
Live Support, Prisons Digital – we are looking at how to expand this team’s remit beyond bug fixes and support requests by researching the support staff need when using Digital Prison Services (DPS). The successful candidate will work closely with our user researcher to understand the issues users face, and with the wider team to help users resolve issues themselves and improve their journey in requesting and receiving support.
Move a Prisoner, Prisons Digital – this team supports safe and secure movements in, out of and across the prison estate. The successful candidate will join the squad looking at non-residential locations, which are areas where prisoners won't be held overnight. The squad will be integral to creating a user-focused, accessible service and consistent user experience, collaborating with colleagues across both multidisciplinary squads in the team.
Activities and Visits, Prisons Digital – this group of teams work on services that ensure prisoners can access appropriate activities, interventions and appointments in prison, and allow friends and family to book in-person visits with their loved ones in prison.
The successful candidate will work with a multidisciplinary team to iterate and improve one of these services.
Person specification
As a Content Designer, you'll make it easier for users to understand and progress their tasks. You'll be supported by a Senior Content Designer working on a related product in your area. And you’ll have the opportunity to learn and develop new user-centred design skills.
Essential
• Proven ability to create, improve and publish high-quality, user-centred content
• Demonstrable experience of making complex language and processes easy to understand
• Knowledge of using data, research and evidence to inform and explain content decisions
• Comfortable working in a fast-paced environment and using an iterative and flexible approach to enable rapid delivery
• Able to engage with important stakeholders and communicate clearly and regularly
• Experience designing for a range of different users, and identifying their needs based on evidence
• Evidence of consistently and effectively applying content standards and style guidelines to your work
• An understanding of government accessibility requirements and how to design content that works with common assistive technologies
• Willingness to be assessed against the requirements for BPSS clearance
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy
We’re recruiting for Content Designers here at Justice Digital, to be part of our warm and collaborative user-centred design community.
These roles align against Content Designer from the Government Digital and Data Framework
You will work collaboratively with members of a multidisciplinary digital team and stakeholders from policy areas to produce straightforward journeys that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop a service that speeds up complex processes and helps prisons run more efficiently.
Roles are currently available in the following teams - we will decide which team is the best fit with the successful candidates’ skills and experience.
Connect DPS, Prisons Digital - this team ensures the new Digital Prison Services platform (DPS) provides prison staff with a single place to find information they need and complete administrative tasks efficiently and accurately. The team are joining disconnected microservices to create a seamless user experience, supporting the scaling of the platform by improving front-end components and technical architecture.
Live Support, Prisons Digital – we are looking at how to expand this team’s remit beyond bug fixes and support requests by researching the support staff need when using Digital Prison Services (DPS). The successful candidate will work closely with our user researcher to understand the issues users face, and with the wider team to help users resolve issues themselves and improve their journey in requesting and receiving support.
Move a Prisoner, Prisons Digital – this team supports safe and secure movements in, out of and across the prison estate. The successful candidate will join the squad looking at non-residential locations, which are areas where prisoners won't be held overnight. The squad will be integral to creating a user-focused, accessible service and consistent user experience, collaborating with colleagues across both multidisciplinary squads in the team.
Activities and Visits, Prisons Digital – this group of teams work on services that ensure prisoners can access appropriate activities, interventions and appointments in prison, and allow friends and family to book in-person visits with their loved ones in prison.
The successful candidate will work with a multidisciplinary team to iterate and improve one of these services.
Person specification
As a Content Designer, you'll make it easier for users to understand and progress their tasks. You'll be supported by a Senior Content Designer working on a related product in your area. And you’ll have the opportunity to learn and develop new user-centred design skills.
Essential
• Proven ability to create, improve and publish high-quality, user-centred content
• Demonstrable experience of making complex language and processes easy to understand
• Knowledge of using data, research and evidence to inform and explain content decisions
• Comfortable working in a fast-paced environment and using an iterative and flexible approach to enable rapid delivery
• Able to engage with important stakeholders and communicate clearly and regularly
• Experience designing for a range of different users, and identifying their needs based on evidence
• Evidence of consistently and effectively applying content standards and style guidelines to your work
• An understanding of government accessibility requirements and how to design content that works with common assistive technologies
• Willingness to be assessed against the requirements for BPSS clearance
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy