Case Services Officer Level 2
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | £30,105.50 per year |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Canterbury, Kent |
| Remote working: | On-site only |
| Company: | Canterbury City Council |
| Job type: | Permanent |
| Job reference: | CCC0723 |
Summary
The Housing Needs Register Team at Canterbury City Council are looking for a Level 2 Case Services Officer to join them.
You will be working amongst a team who assess applications for the Housing Needs Register for social housing and then allocate the property’s that become available for social rent.
You will be using the Housing and Allocations policy 2023, which is available to the public on the Canterbury City Council website, to make your decisions.
The team work closely together to make sure that cases are progressed and customers are responded to as quickly as possible.
What’s in it for you?
You will receive a salary of £30,105
Flexible, hybrid working - we understand the importance of a good work-life balance.
We offer a generous annual leave entitlement!
We work a 37 hour week Monday to Friday and do not work on Bank Holidays.
A fantastic local government pension scheme.
We’ll support and encourage your career by providing excellent opportunities for training and development.
An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets and a cycle to work scheme.
We are soon to move to a swish new office in the city centre!
Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.
About this Level 2 Cases Services Officer job:
Here’s what you’ll be doing:
Processing applications for social housing, updating the customer portal with all information and actions required.
Customer contact via the phone and at times face to face to asist if required.
Maintaining digital records diligently.
Gathering the required information to progress the case.
You will do this face to face, on-line and over the telephone.
You will carry out some basic investigation on information provided in order to support the decision you make on the case.
There will be progression to learning how to allocate social housing in accordance with our policy
You will work a rota system, giving you varied duties
You will be given regular update training.
Working pattern:
This is a permanent role, working fulltime, which is 37 hours per week.
You will work Monday to Friday, excluding bank holidays. You will need to be able to work from 9am to 5pm. Due to the nature of the role there is sometimes a need to stay on to deal with an issue after 5pm but you will receive the time back.
We offer a generous annual leave entitlement! You’ll receive 23 days annual leave, plus bank holidays, PLUS 3 given days which are used over the Christmas period when our main offices are closed.
You will be working with a friendly team who work a hybrid system of time in the office and home working.
About you, the ideal Level 2 Case Services Officer for the job:
You will have the following;
Knowledge:
An awareness of social housing and some of the current issues that are experienced in this sector.
Working with case management system (we use Huume)
Experience:
Of working with people who are vulnerable or experiencing a period of difficulty.
Of following a process ensuring each part is completed.
Skills:
The ability to demonstrate professional curiosity and maintain boundaries
Able to interpret a policy and apply it to real life situations
The ability to think creatively to problem solve.
Able to work with autonomy as well as being a team playe
Resilience to work in a fast-paced environment.
The ability to work with impartiality and fairness.
Qualifications:
Good standard of Maths and English at GCSE grade 4 or above or equivalent work-related experience.
Due to the nature of this role, the successful applicant will be required to undertake a standard DBS check as part of their pre-employment clearances.
This is a great opportunity for someone who is interested in starting a career in housing and homelessness services. It will give you a great understanding of the work that is done within this sector. So, if this Case Services Officer job opportunity in Canterbury looks right for you, then please apply today! Simply click the “Apply Online” button and create your account to begin your application form.
For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Case Services Team, please contact Anna Dale, Case Services Senior Team Leader at anna.dale@canterbury.gov.uk
Equality, Diversity & Inclusion at Canterbury City Council.
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.
Our diversity strengthens our ability to serve the diverse communities we support through our work.
To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.
Site Maintenance Dates:
Site maintenance is being carried out and may be unavailable on 19 July 2025 between the hours of 00:00 – 12:00.
You will be working amongst a team who assess applications for the Housing Needs Register for social housing and then allocate the property’s that become available for social rent.
You will be using the Housing and Allocations policy 2023, which is available to the public on the Canterbury City Council website, to make your decisions.
The team work closely together to make sure that cases are progressed and customers are responded to as quickly as possible.
What’s in it for you?
You will receive a salary of £30,105
Flexible, hybrid working - we understand the importance of a good work-life balance.
We offer a generous annual leave entitlement!
We work a 37 hour week Monday to Friday and do not work on Bank Holidays.
A fantastic local government pension scheme.
We’ll support and encourage your career by providing excellent opportunities for training and development.
An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets and a cycle to work scheme.
We are soon to move to a swish new office in the city centre!
Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.
About this Level 2 Cases Services Officer job:
Here’s what you’ll be doing:
Processing applications for social housing, updating the customer portal with all information and actions required.
Customer contact via the phone and at times face to face to asist if required.
Maintaining digital records diligently.
Gathering the required information to progress the case.
You will do this face to face, on-line and over the telephone.
You will carry out some basic investigation on information provided in order to support the decision you make on the case.
There will be progression to learning how to allocate social housing in accordance with our policy
You will work a rota system, giving you varied duties
You will be given regular update training.
Working pattern:
This is a permanent role, working fulltime, which is 37 hours per week.
You will work Monday to Friday, excluding bank holidays. You will need to be able to work from 9am to 5pm. Due to the nature of the role there is sometimes a need to stay on to deal with an issue after 5pm but you will receive the time back.
We offer a generous annual leave entitlement! You’ll receive 23 days annual leave, plus bank holidays, PLUS 3 given days which are used over the Christmas period when our main offices are closed.
You will be working with a friendly team who work a hybrid system of time in the office and home working.
About you, the ideal Level 2 Case Services Officer for the job:
You will have the following;
Knowledge:
An awareness of social housing and some of the current issues that are experienced in this sector.
Working with case management system (we use Huume)
Experience:
Of working with people who are vulnerable or experiencing a period of difficulty.
Of following a process ensuring each part is completed.
Skills:
The ability to demonstrate professional curiosity and maintain boundaries
Able to interpret a policy and apply it to real life situations
The ability to think creatively to problem solve.
Able to work with autonomy as well as being a team playe
Resilience to work in a fast-paced environment.
The ability to work with impartiality and fairness.
Qualifications:
Good standard of Maths and English at GCSE grade 4 or above or equivalent work-related experience.
Due to the nature of this role, the successful applicant will be required to undertake a standard DBS check as part of their pre-employment clearances.
This is a great opportunity for someone who is interested in starting a career in housing and homelessness services. It will give you a great understanding of the work that is done within this sector. So, if this Case Services Officer job opportunity in Canterbury looks right for you, then please apply today! Simply click the “Apply Online” button and create your account to begin your application form.
For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Case Services Team, please contact Anna Dale, Case Services Senior Team Leader at anna.dale@canterbury.gov.uk
Equality, Diversity & Inclusion at Canterbury City Council.
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.
Our diversity strengthens our ability to serve the diverse communities we support through our work.
To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.
Site Maintenance Dates:
Site maintenance is being carried out and may be unavailable on 19 July 2025 between the hours of 00:00 – 12:00.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.