Student Casework Officer
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £35,841 to £42,513 per year |
| Additional salary information: | (inclusive of London Allowance) |
| Hours: | Full time |
| Closing date: | 21 July 2025 |
| Location: | N7 8DB |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | London Metropolitan University |
| Job type: | Permanent |
| Job reference: | 287 |
Summary
Student Casework Office
Secretary’s Office
Student Casework Officer
Location: London (Holloway Site)
ABOUT US
Transforming lives through excellent education
London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.
Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.
ABOUT THE POST
The Student Casework Office is an integral part of the Secretary’s Office managing the appeals; misconduct (academic and non-academic student misconduct); complaints; and Fitness to Practice processes.
The postholder will manage a caseload of academic appeals and complaints, considering, investigating and determining outcomes as well as processing academic misconduct cases and supporting non-academic misconduct and Fitness to Practice processes.
They will also provide clerking support for relevant panels and hearings, and maintain accurate records concerning their caseload and queries. As well as this, they will provide advice and guidance on the University’s relevant policies and procedures, and liaise with and advise members of staff and stakeholders to support the actualisation of Casework outcomes.
They are expected to deliver a high level quality service, and adhere to both the University’s regulations and any relevant external requirements. The postholder will also support the work of the Senior Casework Officer and Student Conduct Officer through administrative and clerical work.
Closing date: 21 July 2025
Interviews due to be held in week commencing 04 August 2025
HOW TO APPLY
Please complete an online application form at: https://iaetme.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Standard/jobs?mode=location
If you have a query, please email recruitment@londonmet.ac.uk quoting the job ID number.
Secretary’s Office
Student Casework Officer
Location: London (Holloway Site)
ABOUT US
Transforming lives through excellent education
London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.
Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.
ABOUT THE POST
The Student Casework Office is an integral part of the Secretary’s Office managing the appeals; misconduct (academic and non-academic student misconduct); complaints; and Fitness to Practice processes.
The postholder will manage a caseload of academic appeals and complaints, considering, investigating and determining outcomes as well as processing academic misconduct cases and supporting non-academic misconduct and Fitness to Practice processes.
They will also provide clerking support for relevant panels and hearings, and maintain accurate records concerning their caseload and queries. As well as this, they will provide advice and guidance on the University’s relevant policies and procedures, and liaise with and advise members of staff and stakeholders to support the actualisation of Casework outcomes.
They are expected to deliver a high level quality service, and adhere to both the University’s regulations and any relevant external requirements. The postholder will also support the work of the Senior Casework Officer and Student Conduct Officer through administrative and clerical work.
Closing date: 21 July 2025
Interviews due to be held in week commencing 04 August 2025
HOW TO APPLY
Please complete an online application form at: https://iaetme.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Standard/jobs?mode=location
If you have a query, please email recruitment@londonmet.ac.uk quoting the job ID number.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.