Workplace Assistance
| Posting date: | 27 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | SO31 7AY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78204 |
Summary
Job Title: Dual Site Workplace CoordinatorReports To: Head of Workplace / Facilities ManagerDepartment: Workplace & FacilitiesLocation: Whiteley & Swanwick (travel between both sites required)Working Hours: Full-time (with flexibility for occasional out-of-hours work)
Purpose of Role:To deliver a high-quality workplace experience across two key client sites, ensuring smooth operational delivery, exceptional service standards, and stakeholder satisfaction. The role demands a proactive, flexible approach to facilities coordination and customer engagement, working closely with internal teams, suppliers, and client stakeholders to maintain a professional, efficient, and welcoming environment.
Key Responsibilities
Workplace Operations (Both Sites):
-Conduct daily floor walks, workplace audits, and quality control checks across customer-facing spaces and report all faults found through CAFM system reporting, following through to resolution.
-Oversee workplace storage solutions and manage building furniture inventories.
Stakeholder Engagement & Communication:
-Act as the liaison between on-site stakeholders and the Facilities Management (FM) team.
-Prepare and distribute stakeholder communications as needed.
Project & Event Support:
-Lead and support minor FM works projects, from reviewing quotes to execution and snagging.
-Assist with delivery of larger workplace projects including stakeholder coordination, contractor management, RAMS submission, approvals, and drawing updates.
-Coordinate and support internal site events and VIP visits to ensure a seamless experience.
Health & Safety & Compliance:
-Support periodic service reviews to identify improvements and potential cost savings.
-Coordinate DSE assessments and action workplace adjustments as required.
-Promote and uphold health and safety procedures, fostering a culture of safety awareness across both sites.
Skills, Experience & Qualifications
Essential:
-Proven experience in a facilities, workplace, or customer service coordination role.
-Strong interpersonal and communication skills - confident liaising with all levels of staff and contractors.
-Proactive, self-motivated, and capable of working independently across multiple locations.
-Competent with Microsoft Office (Word, Excel, Outlook, PowerPoint).
-Organised, detail-oriented, and able to manage competing priorities across two sites.
Desirable:
-Health & Safety qualification (e.g. IOSH).
-Experience supporting or managing workplace/facilities projects.
Key Attributes
-Strong problem-solving skills and adaptable to changing situations.
-Calm, courteous, and professional under pressure.
-A genuine team player with a collaborative, "can-do" attitude.
-Demonstrates a commitment to always delivering excellent customer experience.
Purpose of Role:To deliver a high-quality workplace experience across two key client sites, ensuring smooth operational delivery, exceptional service standards, and stakeholder satisfaction. The role demands a proactive, flexible approach to facilities coordination and customer engagement, working closely with internal teams, suppliers, and client stakeholders to maintain a professional, efficient, and welcoming environment.
Key Responsibilities
Workplace Operations (Both Sites):
-Conduct daily floor walks, workplace audits, and quality control checks across customer-facing spaces and report all faults found through CAFM system reporting, following through to resolution.
-Oversee workplace storage solutions and manage building furniture inventories.
Stakeholder Engagement & Communication:
-Act as the liaison between on-site stakeholders and the Facilities Management (FM) team.
-Prepare and distribute stakeholder communications as needed.
Project & Event Support:
-Lead and support minor FM works projects, from reviewing quotes to execution and snagging.
-Assist with delivery of larger workplace projects including stakeholder coordination, contractor management, RAMS submission, approvals, and drawing updates.
-Coordinate and support internal site events and VIP visits to ensure a seamless experience.
Health & Safety & Compliance:
-Support periodic service reviews to identify improvements and potential cost savings.
-Coordinate DSE assessments and action workplace adjustments as required.
-Promote and uphold health and safety procedures, fostering a culture of safety awareness across both sites.
Skills, Experience & Qualifications
Essential:
-Proven experience in a facilities, workplace, or customer service coordination role.
-Strong interpersonal and communication skills - confident liaising with all levels of staff and contractors.
-Proactive, self-motivated, and capable of working independently across multiple locations.
-Competent with Microsoft Office (Word, Excel, Outlook, PowerPoint).
-Organised, detail-oriented, and able to manage competing priorities across two sites.
Desirable:
-Health & Safety qualification (e.g. IOSH).
-Experience supporting or managing workplace/facilities projects.
Key Attributes
-Strong problem-solving skills and adaptable to changing situations.
-Calm, courteous, and professional under pressure.
-A genuine team player with a collaborative, "can-do" attitude.
-Demonstrates a commitment to always delivering excellent customer experience.