Support Medical Secretary
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £24,433.00 to £26,060.00 per year |
| Additional salary information: | £24433.00 - £26060.00 a year |
| Hours: | Full time |
| Closing date: | 07 July 2025 |
| Location: | TBC, CF72 8XR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | H9110-25-0950 |
Summary
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Play a supportive role with the running of the medical team. Anticipate problems on any urgent issues recognised within the department and take necessary action to solve these problems using their own initiative. Act as point of contact for any enquiries for consultants, nurses, medical staff and senior nursing staff. Liaise effectively and professionally with staff of all levels, patients and other agencies, with tact and diplomacy, ensuring that all calls/messages are actioned accordingly. Receive, open and post all departmental mail. Carry out any necessary tasks generated by such mail, e.g. draw to the attention of consultant/nurse, telephone the writer etc. adhering at all times to the rules around data protection and confidentiality. Deal sensitively with patients/relatives/members of the public presenting in the department or on the telephone with a query or concern. Have the ability to defuse informal complaints and know the procedure of referring the patient in the right direction. Depending on the enquiry, reassure patients, seek advice and always record the time, date and nature of the call.