Revenues and Benefits Support Officer
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £25,992 to £27,269 per year |
| Additional salary information: | (pay award pending wef 1 April 2025) |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Cheltenham, Gloucestershire |
| Remote working: | On-site only |
| Company: | Cheltenham Borough Council |
| Job type: | Permanent |
| Job reference: |
Summary
This is a fantastic opportunity to step into the Revenues and Benefits sector, learning on the job with full support provided.
Working here means working as part of a committed, professional and friendly team.
This role as Revenues and Benefits Support Officer is a varied and an integral part of our team, providing valuable daily support to our fast paced service. You will be expected to deliver excellent customer service via telephone, in writing and face to face, in order to provide, collect and process information.
You will also be providing support across all of the Revenues, Benefits and Parking teams by:
- maintaining customer and property records
- processing penalty charge notices and appeals
- setting up direct debits
- taking payments
- processing discount/exemption applications
- issuing bills
- completing ad-hoc administration duties.
Interviews will be held in-person on Thursday 17th July, 2025.
We reserve the right to close the vacancy sooner than the advertised date.
Working here means working as part of a committed, professional and friendly team.
This role as Revenues and Benefits Support Officer is a varied and an integral part of our team, providing valuable daily support to our fast paced service. You will be expected to deliver excellent customer service via telephone, in writing and face to face, in order to provide, collect and process information.
You will also be providing support across all of the Revenues, Benefits and Parking teams by:
- maintaining customer and property records
- processing penalty charge notices and appeals
- setting up direct debits
- taking payments
- processing discount/exemption applications
- issuing bills
- completing ad-hoc administration duties.
Interviews will be held in-person on Thursday 17th July, 2025.
We reserve the right to close the vacancy sooner than the advertised date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.