Patient Experience Administration Officer
| Posting date: | 26 June 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Coventry, CV2 2DX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9218-25-0751 |
Summary
Is responsible for ensuring a signed PALS response and general correspondence is posted to the appropriate person. Support the PALS Coordinator to ensure the tracking of PALS responses which are due. Responsible for liaising with Trust Departments to ensure availability of documentation and patient records to support PALS responses. Will be required to review notes/documentation and scan and share information appropriately. Organise documents and medical records for scanning to be shared with PALS Officers. Prepare agendas and make arrangements for routine and ad hoc meetings for the Head of Patient Relations and PALS Co-ordinator and the Patient Experience Team when required. Maintain high quality standards by ensuring that the data entered onto Trust systems on behalf of the Complaints and PALS team is accurate, complete, and up to date including EPR. Following training, provide cross-cover support for other roles within the Team in the absence of colleagues. Responsible for maintaining and developing an efficient and effective electronic Department filing system. Responsible for managing mail (electronic and written) received into PALS Department and ensure it is correctly recorded and added to Datix postbook or escalated to an appropriate member of staff if required. Participate in an annual personal development review and work to achieve agreed objectives. Participate in appropriate training and development activities relevant to the role. Undertake any other tasks as required by the Head of Patient Relations or PALS Co-ordinator in accordance with the grade and nature of the post as required. Prioritising daily tasks to achieve set timescales. Where required order stationary and any other items. For further details of the role please see the attached job description.