Complaints Advisor
| Posting date: | 26 June 2025 |
|---|---|
| Salary: | £27,000.0 per year |
| Additional salary information: | £27,000 per annum |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Liverpool, Merseyside, L3 9SJ |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4701647_1750946759 |
Summary
Your new company
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional complaints advisor to join them on a permanent basis.
You will be working in contemporary offices and joining a well-established and friendly team. The offices are based in the heart of Liverpool city centre with excellent transport links from around the city.
This is an opportunity not to be missed!
Your new role
The position is being offered full-time Monday to Friday with a hybrid model in place. Working from home on Mondays and Fridays.
Working hours Monday to Thursday 09.00am until 17.30pm - Friday 09.00am until17.00pm
The main purpose of the position is that you will be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements.
Some of your duties will include but not limited to.
Support the complaints process to ensure compliance with policy and regulatory requirements.
Provide a first-class service to both internal and external customers at all times
Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered.
Liaise with dealer/ broker partners, customers, field staff, third-party finance partners in order to investigate complaint points raised.
Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses where appropriate.
Highlight any operational risks identified during the complaints handling process to the compliance team
What you'll need to succeed
Ideally, you will come from a proven history of complaint handling / financial services.
Have passion for going that extra mile
Strong communication skills, both written and verbal
A friendly and professional demeanour and the drive to provide an exemplary service
What you'll get in return
Competitive salary at £27,000 per annum
Hybrid model
Professional and supportive team
Fantastic city centre location
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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