Project Support Officer
| Posting date: | 26 June 2025 |
|---|---|
| Salary: | £26,429.88 per year, pro rata |
| Hours: | Full time |
| Closing date: | 13 July 2025 |
| Location: | Gloucester, Gloucestershire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Severn Wye Energy Agency LTD |
| Job type: | Permanent |
| Job reference: |
Summary
Make a real difference to households struggling with fuel poverty.
If you’re organised, friendly and want your work to have social impact, this role is for you. We’re looking for a Project Support Officer to support our Energy Advice services at Severn Wye – helping people stay warm and well in their homes while supporting the smooth running of our projects behind the scenes.
Our team delivers vital energy advice across local communities and administers grant funding on behalf of national and local funders. You’ll be central to our success – supporting the project manager, keeping accurate records, collating data, analysing results, and assisting the team to deliver quality services.
This hybrid role is ideal for someone who enjoys varied work, is great with people and systems, and wants to be part of a mission-led organisation working for a fairer, more sustainable future.
Why work with us?
We’re a passionate, supportive and flexible workplace where people love what they do. You’ll receive full training, including the opportunity to gain a City & Guilds Level 3 in Energy Awareness. We offer a competitive salary, pension scheme, flexible working, and a warm, values-driven culture.
You’ll be part of a team that cares deeply about supporting people in fuel poverty while building a more energy-efficient future. This role is hybrid, based within commuting distance of our Gloucester office for occasional team meetings and support.
If you're ready to strengthen your career, broaden your experience, and help households in need, we’d love to hear from you.
JOB DESCRIPTION
Job title: Project Support Officer – Energy Advice
Salary: £26,429.88 FTE (Grade 2.1)
Hours: Full-time preferred (minimum 22.5 hours/week)
Location: Hybrid – within commutable distance of Gloucestershire
Reporting to: Project Manager
Job Pack Date: 13 May 2024
Key responsibilities:
Support day-to-day operations of our Energy Advice services
Maintain accurate, GDPR-compliant records and project documentation
Support quarterly reporting on targets and outcomes
Spot and resolve issues to improve delivery and project success
Administer applications to fuel voucher schemes
Update and manage client records in our CRM system
Assist with meeting preparation, including taking minutes when needed
Support and strengthen relationships with project partners
PERSON SPECIFICATION
Essential:
Excellent IT skills (MS Office, email, CRM systems, MS Teams)
Strong customer care – confident and sensitive in supporting vulnerable clients
Clear written and verbal communication
Highly organised and detail-focused administration skills
Strong analytical skills – able to fact-find and report clearly
Positive, team-focused attitude with a can-do approach
Desirable:
Able to work independently, multitask and manage your time
Knowledge of fuel poverty or energy efficiency
Experience in voluntary or public sector environments
Confident presenting and working with a range of stakeholders
Familiarity with GDPR and how it applies in practice
A flexible, creative and proactive working style
Experience working in partnerships or multi-agency projects
About Severn Wye
Severn Wye is a charity working across Wales and England for a stable climate with energy for all. We support people to live healthier, more affordable lives by using energy efficiently, help businesses cut carbon, and work with communities to build energy resilience.
We’re also at the forefront of new energy technologies, working with government and local authorities to reduce carbon and promote sustainability through renewable and low-carbon innovation.
See full Job description at: severnwye.org.uk
How to Apply
Visit severnwye.org.uk/jobs/apply to complete our online application form. Please also consider completing the optional Equality, Diversity & Inclusion survey at the end of the form.
If you decide not to apply, we’d welcome your feedback on this role.
Equality Statement
We are committed to improving the diversity of our team. We guarantee an interview to candidates from ethnic minority, LGBTQ+ or disabled communities who meet the essential criteria. These groups are currently under-represented at Severn Wye and in the wider sustainability sector. However, all appointments are made based on suitability for the role.
If you’re organised, friendly and want your work to have social impact, this role is for you. We’re looking for a Project Support Officer to support our Energy Advice services at Severn Wye – helping people stay warm and well in their homes while supporting the smooth running of our projects behind the scenes.
Our team delivers vital energy advice across local communities and administers grant funding on behalf of national and local funders. You’ll be central to our success – supporting the project manager, keeping accurate records, collating data, analysing results, and assisting the team to deliver quality services.
This hybrid role is ideal for someone who enjoys varied work, is great with people and systems, and wants to be part of a mission-led organisation working for a fairer, more sustainable future.
Why work with us?
We’re a passionate, supportive and flexible workplace where people love what they do. You’ll receive full training, including the opportunity to gain a City & Guilds Level 3 in Energy Awareness. We offer a competitive salary, pension scheme, flexible working, and a warm, values-driven culture.
You’ll be part of a team that cares deeply about supporting people in fuel poverty while building a more energy-efficient future. This role is hybrid, based within commuting distance of our Gloucester office for occasional team meetings and support.
If you're ready to strengthen your career, broaden your experience, and help households in need, we’d love to hear from you.
JOB DESCRIPTION
Job title: Project Support Officer – Energy Advice
Salary: £26,429.88 FTE (Grade 2.1)
Hours: Full-time preferred (minimum 22.5 hours/week)
Location: Hybrid – within commutable distance of Gloucestershire
Reporting to: Project Manager
Job Pack Date: 13 May 2024
Key responsibilities:
Support day-to-day operations of our Energy Advice services
Maintain accurate, GDPR-compliant records and project documentation
Support quarterly reporting on targets and outcomes
Spot and resolve issues to improve delivery and project success
Administer applications to fuel voucher schemes
Update and manage client records in our CRM system
Assist with meeting preparation, including taking minutes when needed
Support and strengthen relationships with project partners
PERSON SPECIFICATION
Essential:
Excellent IT skills (MS Office, email, CRM systems, MS Teams)
Strong customer care – confident and sensitive in supporting vulnerable clients
Clear written and verbal communication
Highly organised and detail-focused administration skills
Strong analytical skills – able to fact-find and report clearly
Positive, team-focused attitude with a can-do approach
Desirable:
Able to work independently, multitask and manage your time
Knowledge of fuel poverty or energy efficiency
Experience in voluntary or public sector environments
Confident presenting and working with a range of stakeholders
Familiarity with GDPR and how it applies in practice
A flexible, creative and proactive working style
Experience working in partnerships or multi-agency projects
About Severn Wye
Severn Wye is a charity working across Wales and England for a stable climate with energy for all. We support people to live healthier, more affordable lives by using energy efficiently, help businesses cut carbon, and work with communities to build energy resilience.
We’re also at the forefront of new energy technologies, working with government and local authorities to reduce carbon and promote sustainability through renewable and low-carbon innovation.
See full Job description at: severnwye.org.uk
How to Apply
Visit severnwye.org.uk/jobs/apply to complete our online application form. Please also consider completing the optional Equality, Diversity & Inclusion survey at the end of the form.
If you decide not to apply, we’d welcome your feedback on this role.
Equality Statement
We are committed to improving the diversity of our team. We guarantee an interview to candidates from ethnic minority, LGBTQ+ or disabled communities who meet the essential criteria. These groups are currently under-represented at Severn Wye and in the wider sustainability sector. However, all appointments are made based on suitability for the role.