Facilities Coordinator
| Posting date: | 25 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | L14 5AB |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 77906 |
Summary
Contract: PermanentType: Full TimeHours: 40 Salary: £27,000Location: Alder Hey Children's Hospital - Liverpool
JOB OVERVIEW
To manage the allocation of service requests for reactive and planned maintenance works to in house engineering team and sub-contractors, ensuring work is completed in compliance and SLA requirements and all relevant information is captured and processed accordingly.
Main Duties
-Demonstrate a clear understanding of the operational objectives and SLA requirements of Mitie (as appropriate to the role).
-To allocate service requests for reactive and planned maintenance works accurately and in a timely manner.
-Jeopardy Management of all jobs.
-To liaise with the Engineering team to allocate the in-house reactive and PPMs jobs.
-Ensure PPM /Obligations are highlighted to the appropriate person within engineering team to ensure compliance with Schedule 10/14 obligations
-Ensure timely input and output of all associated helpdesk data and live monitoring of performance against SLA's.
-Good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.
-Keep Health and Safety and environmental site information boards up to date
-To make decisions regarding service delivery and the priority of work. Where conflicting priorities arise, assess the task and direct staff appropriately within guidelines and protocols.
-To liaise with contractors/ supervisors and managers to ensure planned work is completed in compliance with SLA requirements.
-Review service reports and inform the appropriate engineering area of issues or concerns and follow on requirements to be reviewed.
-Input any follow-on works identified by the Engineering Team into the Concept system
-Ensure that all maintenance records are maintained and available for inspection.
-Fully maintain and update records and files for all Reactive, Statutory and Planned Maintenance works including sub-contractor and insurance reports. To bring any shortfalls to the attention of the Business support compliance manager.
-Liaise with the relevant managers for the preparation of month end reporting. Produce the necessary reports to substantiate the monthly performance statistics.
-Assist with audit preparation when required.
-Ensure that all relevant documentation is provided by contractors including RAMS etc
-Ensure Contractor insurance documentation and training records are up to date
-Provide excellent customer service (internal and external), escalating service issues to the relevant manager where appropriate.
-Demonstrate a clear understanding of the operational objectives and SLA requirements of Mitie (as appropriate to the role).
-Support the Helpdesk when required.
-Raising of purchase orders
-Booking in visitors and contractors on sky visitor system
-Ordering of stationary
-Support manager with administration support
WHAT WE ARE LOOKING FOR
-Good understanding of KPI deadlines
-Able to work in a demanding and busy environment
-Organised and efficient
-Helpdesk and PPM background
-Excellent customer service skills.
-High standard of customer awareness.
-Keyboard skills.
-Confident telephone manner.
-Able to assess and prioritise work.
-Good listening skills.
-Literate.
JOB OVERVIEW
To manage the allocation of service requests for reactive and planned maintenance works to in house engineering team and sub-contractors, ensuring work is completed in compliance and SLA requirements and all relevant information is captured and processed accordingly.
Main Duties
-Demonstrate a clear understanding of the operational objectives and SLA requirements of Mitie (as appropriate to the role).
-To allocate service requests for reactive and planned maintenance works accurately and in a timely manner.
-Jeopardy Management of all jobs.
-To liaise with the Engineering team to allocate the in-house reactive and PPMs jobs.
-Ensure PPM /Obligations are highlighted to the appropriate person within engineering team to ensure compliance with Schedule 10/14 obligations
-Ensure timely input and output of all associated helpdesk data and live monitoring of performance against SLA's.
-Good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.
-Keep Health and Safety and environmental site information boards up to date
-To make decisions regarding service delivery and the priority of work. Where conflicting priorities arise, assess the task and direct staff appropriately within guidelines and protocols.
-To liaise with contractors/ supervisors and managers to ensure planned work is completed in compliance with SLA requirements.
-Review service reports and inform the appropriate engineering area of issues or concerns and follow on requirements to be reviewed.
-Input any follow-on works identified by the Engineering Team into the Concept system
-Ensure that all maintenance records are maintained and available for inspection.
-Fully maintain and update records and files for all Reactive, Statutory and Planned Maintenance works including sub-contractor and insurance reports. To bring any shortfalls to the attention of the Business support compliance manager.
-Liaise with the relevant managers for the preparation of month end reporting. Produce the necessary reports to substantiate the monthly performance statistics.
-Assist with audit preparation when required.
-Ensure that all relevant documentation is provided by contractors including RAMS etc
-Ensure Contractor insurance documentation and training records are up to date
-Provide excellent customer service (internal and external), escalating service issues to the relevant manager where appropriate.
-Demonstrate a clear understanding of the operational objectives and SLA requirements of Mitie (as appropriate to the role).
-Support the Helpdesk when required.
-Raising of purchase orders
-Booking in visitors and contractors on sky visitor system
-Ordering of stationary
-Support manager with administration support
WHAT WE ARE LOOKING FOR
-Good understanding of KPI deadlines
-Able to work in a demanding and busy environment
-Organised and efficient
-Helpdesk and PPM background
-Excellent customer service skills.
-High standard of customer awareness.
-Keyboard skills.
-Confident telephone manner.
-Able to assess and prioritise work.
-Good listening skills.
-Literate.